Nancy Ruiz is an accomplished Customer Success professional, skilled in SEO, SaaS, and HTML/CSS. She holds a Certificate in Leadership Principles from Harvard Business School Online, a Certificate in Computer Software Engineering from Udemy, and an AAS in Digital Communication and Media/Multimedia from Santa Ana College. With her expertise, she has been appointed as the Head of Customer Success at REVIEWS.io, having previously worked as a Customer Success Executive. Prior to this, she worked as a Loss Mitigation Coordinator and Dealer Risk Coordinator at FCI Lender Services Inc. and Gateway One Lending & Finance, respectively. She also has experience as a Special Service Technician, Office Clerk, and Mail Clerk at TD Service Company. Nancy is an expert in discussing topics related to Google, Seller Ratings, Reviews, E-commerce, and Customer Experience.