Peter Reid, a successful Site Manager and Customer Service Team Lead with a vast experience in the fashion industry. He holds extensive knowledge in KPI implementation, coaching, customer service, and retail. Peter is a former Senior Client Advisor and Co-Site Manager at OrotonGroup. He began his retail career at the famous luxury brand, Louis Vuitton, as a Sales Associate, and then went on to be a Store Manager at various retail stores, including Oroton and Scotch & Soda. His wealth of experience affords him the ability to manage a team of employees who handle all client enquiries via phone, email, live chat, and social media. He ensures that they adhere to the company policies while maintaining a harmonious relationship with our client base.