Margot Birbeck is a seasoned veteran in the technology startup industry with over 12 years of experience in scaling SaaS platforms globally. Her career spans across different growth phases and leadership roles, including Sales, Customer Success, Project Office, and Operations. Margot is passionate about customer experience and has been recognized as a thought leader in customer journey management, customer-centric technology solutions, and data-driven approaches to actionable customer insights.

Margot holds a Bachelor of Science in Computer Science from Rhodes University, an MBA from the University of Cape Town, and is a certified Project Management Professional. Throughout her career, she has developed expertise in leadership, mentorship, professional development, customer experience, journey orchestration, design thinking, public speaking, relationship management, partner development, product management, voice of the customer, customer insights/research, customer success, project management, program management, journey analytics, big data, machine learning, AI, SQL, AWS, UX, software development lifecycle (SDLC), and agile.

Margot has previously held various roles such as Managing Director at inQuba, Head of Customer Success at inQuba, Co-Founder at Brand Alley, Senior Program Manager, Project Manager, and Senior Account Executive at Intelleca. Currently, she is the Head of Operations for New Customers at Prospa, thriving in the exciting Australian innovation and disruption technology ecosystem.