Universitat Ramon Llull

Universitat Oberta de Catalunya

Manager en Sweet Accommodations

Barcelona, Catalonia, Spain

Sweet Accommodations is an enthusiastic company that does its best so that its guests live an authentic experience at their travel destination. We have created the ideal accommodations in the center of Barcelona and Sevilla, so that our guests can relax, escape their routine, live new stories, learn new cultures and explore these wonderful cities.Meet our Sweet Sevilla Suites Hotel, Coimpact Coliving and private apartments in Barcelona. Helping others is also a priority for us, read the following link to know more about our project follow the link: <a href="https://coimpactbcn.com/consciencia-social/">https://coimpactbcn.com/consciencia-social/</a>

Sweet Accommodations

City Manager

81 rooms - 4* hotel in Barcelona- Ensure our Front Desk Team provides professional and friendly service to ourcustomers- Train, supervise and support reception staff- Schedule shifts, cashier and credit control, checkbook and commissions- Handle complaints and specific customers’ requests- Troubleshoot emergencies- Monitor stock and order office supplies- Ensure Upselling program is achieved monthly- Ensure company’s policies and security requirements are met- Reviewpro management response and analyis- VIP control and prepare amenities- Ensure groups are welcomed, closing groups and meeting specific requests

Room Mate Hotels

FRONT OFFICE MANAGER - Room Mate Anna

FRONT OFFICE MANAGER - Room Mate Emma

398 Rooms at Heathrow Airport Terminal 4 Member of BLUE ENERGY COMMITTEE: Team ChampionAWARDS:2016: Europe´s Leading Airport Hotel2016: Winner BDRC LondonDUTIES: - Ensure the highest standards of conference and banqueting business processes- Receive and convert incoming enquiries to achieve targets and maximize revenue- Seek opportunities to increase sales and conversions within the Team- Manage an events schedule to maximise yield- Focus on a consistently executed up-selling approach- Build strong relationships with customers to fully understand their needs- Arrange and carry out Hotel show rounds- Ensure the complete administration and execution of all planned events- Participate in hotel promotional activities

Hilton London Heathrow T4

Groups, Conference and Events Sales Executive

398 Rooms at Heathrow Airport Terminal 4 AWARDS:2015 Europe´s Leading Airport Hotel2015 Hotel of the Year (Hilton London Awards)DUTIES: -	Assign work and supervise team member performance-	Respond to guest inquiries and resolve complaints -	Support, assist and train team members-	Daily brief meeting-	VIP Guests assistance -	Handle last minute reservations, reservations during weekends and accept or decline group reservations for Delayed Flights. -	Upselling and Loyalty Program -	Approve Incentives -	House account control, high balance reports and downtime reports-	Evacuation plan procedure

Hilton Heathrow Terminal 4

Front Office Supervisor

171 Rooms at Doubletree by Hilton Sterling, Virginia. AWARDS:Best Employee of the 3rd Quarter 2014.DUTIES: • Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day  operations of the Front Desk including Switchboard. • Provide excellent customer service per the standards of the hotel, and assist in situations to  ensure customer satisfaction. • Ensure department adherence to company policies, procedures and standards to ensure that guest expectations are exceeded. • Assist in providing staff with ongoing coaching, training and development. • Coordinate hotel emergency procedures within the scope of defined plans. • Prepare reports, handle special projects and assignments as required.

DoubleTree by Hilton

Assistant Front Operations Manager

Media Sports Marketing: Duties: Plan different trips for Santander Bank VIP who go to different countries to see the Formula 1 Grand Prix. Book hotels, restaurants, check flights, transfers, presentations. Going to different Grand Prix to ensure the VIP satisfaction

Media Sports Marketing

HOSPITALITY ASSISTANT MANAGER

DUTIES: Greet, register, and assign rooms to guests of hotel.Verify customers' credit, and establish how the customer will pay for the accommodation.Keep records of room availability and guests' accounts using computerized property management systems.Compute bills, collect payments, and make change for guests.Perform simple bookkeeping activities, such as balancing cash accounts.Make and confirm reservations.Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

08028apartments

FRONT OFFICE / SHIFT LEADER / DUTY MANAGER

Customer service, check in, passport control,... Different positions at the port ensuring passengers get into the cruise on time, safety and ready to start the cruise around the Mediterranean.

Intercruises Shoreside and Port Services

PORT STAFF

Funciones del subdepartamento de créditos y contabilidad como control de impagados, deutores, introducción al SAP, control administrativo de los diferentes departamentos (parking, eventos, recepción,...) cierre de caja diaria entre otros.

Nuria Bernat Campo