Marlborough School

SIT: School of International Training, Australia

Washington University in St. Louis

Program Manager, People Development at Lyft  -  Life & Leadership Coach

Redondo Beach, California, United States

Lyft

Program Manager, People Development

Learning and Development Lead

Onboarding Specialist

- Strategize and implement key talent development programing, including process development, project management, and daily operations for Warby Parker.

Warby Parker

Talent Generalist

- Co-managed the talent acquisition process for the high-growth customer experience team, hiring between 3-11 employees monthly.
- Created and led vocational development trainings for the customer experience team of 100 members including remote office focused on time management, communication fundamentals, and other core competencies.
- Prepared and compiled engagement surveys to analyze employee trends including engagement, turnover and morale and to target areas of improvement.
- Oversaw the customer experience annual events budget of $65,000 and own all event planning and logistics.

Talent Coordinator

- Worked on the front lines with customers, acting as the voice of Warby Parker in order to strengthen client relationships through phone, email, and livechat, social media, and in-person interactions.
- Mastered internal management system to ensure seamless order processing.
- Channeled customer insights into marketing, technology, design and product functions of the company to maximize the customer experience.

CX Associate

- Worked with the Office of Sustainability and the Resource Management Department to develop, launch, and promote an initiative increasing sustainability within office environments at Washington University.

Jenny Weston

Jenny Weston