The Hong Kong Polytechnic University

Bournemouth University

Ying Wa College

Group Director Human Resources at Wharf Hotels

New World Development Company Limited

Senior Manager - Human Resources

As the leader of the corporate Human Resources function at Wharf Hotels, I reported directly to the Vice President of Human Resources and oversaw Talent Acquisition, Compensation & Benefits, and Employee Relations in the organization. I also provided strategic recommendations on Human Resources and Talent management to both the corporate C-suite leadership team and hotel senior leadership team. During my tenure, I successfully navigated the COVID-19 crisis and mitigated its impact on our portfolio. Additionally, I managed the Director of Human Resources at 17 hotels in our portfolio through a dotted line reporting, ensuring that our human capital planning was sound and rational.

I also spearheaded the opening of three contemporary luxury hotels in China, including Niccolo Chongqing, Niccolo Changsha, and Niccolo Suzhou. I oversaw recruitment efforts for the senior leadership team at these hotels, collaborated with the hotel owning company to ensure timely project progress, and provided strategic insight on talent management for the management team. In addition, I initiated and managed the annual talent budgetary process for the corporate office and worked with hotel HR leaders to ensure that our talent planning was in line with our overall HR governance and talent satisfaction management.

As part of my role, I reviewed group HR policies and procedures to keep up with market changes and challenges. I also conducted an annual HR audit of the hotels to ensure compliance and mitigate risks. Throughout my time at Wharf Hotels, I guided hotels through annual talent planning, including the identification of key talent, overall HR governance, and talent satisfaction management. With my leadership, the Human Resources function was able to provide value and support to the organization, contributing to the overall success of the business.

Wharf Hotels

Group Director Human Resources

Promoted to Group Director of Human Resources

Assistant Director Human Resources

Skills: Presenter · Problem Solving · Change Management · Onboarding · Employee Engagement · Team Spirit · Human Resources Information Systems (HRIS) · Salary Review · Project Management · Performance Management · Strategic Development · Payroll Administration · Policies & Procedures · Employee Relations · Candidate Assessment · Strategic Human Resource Planning · Data Analysis · Interviewing · New Hires · Teamwork · Recognition Programs · Stakeholder Management · Forecasting

Human Resources Manager

Skills: Problem Solving · Change Management · Onboarding · Team Spirit · Performance Management · Strategic Development · Policies & Procedures · Candidate Assessment · Data Analysis · Interviewing · New Hires · Teamwork · Stakeholder Management

Talent Acquisition Manager

Skills: Presenter · Problem Solving · Change Management · Onboarding · Employee Engagement · Team Spirit · Human Resources Information Systems (HRIS) · Salary Review · Project Management · Performance Management · Payroll Administration · Policies & Procedures · Employee Relations · Candidate Assessment · Strategic Human Resource Planning · Data Analysis · Interviewing · New Hires · Teamwork · Recognition Programs · Stakeholder Management

Le Méridien Cyberport Hotel

Assistant Human Resources Manager

Equip our associates with the knowledge, skills and motivation for multiple tasks, enable them to reach their potential within Le Meridien Cyberport and Starwood. 

Strategic planning of training and development, employing various means to engage with our associates along their Starwood learning journey.

Assistant Learning & Development Manager

Equip our associates with the knowledge, skills and motivation for multiple tasks, enable them to reach their potential within Le Meridien Cyberport and Starwood. 

Strategic planning of training and development, employing various means to engage with our associates along their Starwood learning journey.

•	Leading hotel training programs and planning; Supervise departmental training
•	Leader of the Starwood Careers Class 2014 - 2015 (Career Development)
•	Certified Corporate Training Champion - Next Generation Service Culture 
•	Lead Project Coordinator for World's Largest Coffee Mosaic (Guinness World Records 8,888 cups) at HOFEX 2015 in Hong Kong
•	Propose and adopt PURE Room concept to Senior Management resulting in hotel ADR & guest satisfaction enhancement (2014 - 2015)
•	Le Méridien Heart of House CAREs Ambassador (Q3, 2014)

Learning and Development Officer

Equip our associates with the knowledge, skills and motivation for multiple tasks, enable them to reach their potential within Le Meridien Cyberport and Starwood. 

Strategic planning of training and development, employing various means to engage with our associates along their Starwood learning journey.

•	Leading hotel training programs and planning; Supervise departmental training
•	Propose and adopt PURE Room concept to Senior Management resulting in hotel ADR & guest satisfaction enhancement
•	Le Méridien Heart of House CAREs Ambassador (Q3, 2014)

Assistant Training Officer

• Performing Daily Front Desk Job Tasks as Check ins & outs, Guest inquiry & Cashiering
• Le Méridien Care Ambassador for Year 2011 – Care for Guest (Front of House)
• Be Guest Local Ambassador by anticipating guest needs, recommendations & local specialties
• Leading Shift for front desk follow up items, greeting VIP arrivals, on day room inventory control & monitor,
pre-blocking rooms for future arrivals
• Training for new associates for concepts and procedures, provide motivation for them to take the extra steps

Thomas Tseng