Suffolk University - Sawyer Business School

Boston University - School of Management

Self Employed at Neilson Assoc.

Marblehead, Massachusetts, United States

Neilson Assoc.

Self Employed -  Do you need my council or confidant big or small?

A full-service digital marketing agency that provides products and services to small and mid-sized businesses. Our core focus is in helping these customers better manage their digital presence and online marketing strategy so they can focus on their business. Products include: social media, web development, logos, videos, marketing campaigns, SEO, SEM, reputation management, and E-Commerce.	Interim Chief Technology Officer (Contract)•	Injected a sense of urgency and introduced monthly product releases.•	Implemented hardware and software architectural improvements to solve performance issues.•	Create a DIY digital marketing retargeting E-commerce product.•	Responsible for internal and customer facing systems, intake forms to analytical customer reporting.•	Stabilized staff after 50% turnover including management and team lead.•	Restructured process to ensure disaster recovery and fortified a fragile infrastructure.•	Manage a staff of 9.  (RoR,  Ember.js, Django,  Hadoop, Progress, MySQL, AWS, Heroku)

Propel Marketing

Interim Chief Technology Officer (Contract)

A SaaS-based campaign performance Enterprise and SMB Marketing Business Intelligence Platform which enables our customers to track the effectiveness of their marketing spend. Our Enterprise white label partners benefit by differentiating themselves in a crowded category, while leveraging Fuel Station as a cross-selling platform, reducing customer churn and reducing their operations expense. ClickFuel arms its partners with reliable, on-demand campaign reporting that delivers real-time results and data intelligence to ignite smarter business decisions. Company sold.Chief Technology Officer•	Grew company from initial start-up to over 600,000 Marketing Business Intelligence Platforms.•	Delivered a million dollars in professional services revenue in the first year of operation.•	Responsible for professional services, client services, software development, and                                                       .       infrastructure.•	Lead the SaaS and mobile product development and technology, utilizing agile on-shore and .  .       off-shore resources. (Ukraine, Costa Rica, India)•	Responsible for the technology road map and vision.  (Mobile, Social Media, SEO, SEM,      .   .       E-mail, Leads)•	Platform performed 750,000 API calls per day, accessing over 60 data providers. (LAMP)•	iOS mobile application, Market Link, a lead tracking tool for SMBs.•	Marquee enterprise customers include: Yahoo!, Lee, Gannett, Scripps and Cox Media.•	MITX winner for the Innovation Awards - Best Ad Decision Making Tool.

ClickFuel.com

Chief Technology  Officer

Managed the project to implement a worldwide CXM system called RightNow.  It involves extensive integration with legacy systems, incident tracking, and a knowledgebase for call avoidance.•	Managing a CRM and knowledgebase implementation using extensive SDLC project management: developing project timelines, resource plans, dependencies, managing scope, risks, and priorities in a cross function environment.     •	Utilize experience and seasoning to communicate effectively with all levels of the organization and work independently.  Hold weekly core team meetings and present bi-weekly to the Senior Executive Sponsors.•	Project requires experience with current Web Services technologies – SOA, SOAP, XML.•	Experience with managing 3rd-party outsourcing contracts and have managed a significant scope change with a zero cost change order. •	Proficiency in MS-Office,  MS-Project, MS-Visio and MS-Share Point.

Nuance Communications

Sr. Project Manager (Contract)

PlumChoice is a venture backed company that provides remote technology services to the consumer and SMB markets.    Clients include marquee brands AT&T, Verizon, Computer Associates, McAfee, and Intel.  The company's remote services include support for desktops, laptops, smartphone’s, networks and peripherals.•	The Director of Sales says:  “As a director in business development I have always been able to count on Paul to help in working with our company to provide the best IT and development experience possible. Paul is very responsive and an executive I know I can count on him to deliver.”•	Created technology and product roadmaps in partnership with other departments for SAFElink.•	Implemented NetSuite ERP system.•	Grew the business top line by 300% annually while at the same time delivering 50% Gross Margins with an industry leading NPS of 84% and a 95% CSAT ratings.•	Contributed $2M in Professional Services Revenue to the bottom line.•	Developed technology that created 180% in Productive utilization in our workforce•	Responsible for software engineering (US/Romania, .Net, J2EE, ORACLE), SaaS infrastructure (SAS70), security including PCI compliance.

PlumChoice

- Made needed organizational changes creating and consolidating departments to align with the ever changing business needs to increase company revenues from $20M to $1.1B.  •	Managed Professional Services $32M (80% GM).•	Internal software development (SaaS) in 5 locations around the world servicing 28 countries with over 1,000 branded web sites.•	Service Transition allowed for seamless 6 week release cycles and daily white label web site launches.•	Developed the “business gateway” development that distributed jobs in real time or batch to customers and other job boards.•	Initiated and managed development of integrated content management system reducing turnaround from two weeks to two hours and saving $1M. •	Extensive Microsoft Technologies (.NET, ASP, VB, C#, XML, SOAP, COM+, SQL Server).•	Lead Product Service Desk, level 3, staffed in US and EU.•	Managed advertising system that contributed $55M profit.  (DoubleClick, interstitials)•	Positively impacted the company by rapidly integrating 8 acquisitions to increase revenue and traffic in North America, Europe and Asia Pacific.•	Responsible for “24 by 7” global operations facilitated by four data centers.  Reduced costs by 17% ($10M) while the service design supported traffic increase of 100%-200% (on average) per year growth in demand by implementing new technologies and processes.  Service operation SaaS SLA’s were met or exceeded.•	Introduced innovative technologies such as 200 VMs and solid state disks to optimize business process and application responsiveness Responsible for SOX, PCI and security compliance.•	Managed regional and divisional divestitures of $500M (post centralization of Technology) with no legal exposure and under budget in all cases.  This focus enabled Monster to join the NASDAQ 100.

Monster

Sr. Vice President

The company, a division of Thomson Financial, provides “24 by 7”, follow the sun, real time analyses and recommendations, on-line, to global financial market professionals. The product is available through Telerate, Bridge, Reuters, Bloomberg, and over the Web.  •	Enhanced the database and network infrastructure to support multiple product distribution partners (Telerate, Bridge, Reuters, Bloomberg, and the web). •	Built a staff of eight in addition to architecting and establishing procedures for the global application and reduced staff turn over from 300% to 10%.•	Increased analyst productivity by $1.5 million dollars.  Successfully completed a long neglected infrastructure with a global up grade within seven months for Y2K.•	Introduced TIBCO to provide 99.999% “up time” and more reliable pricing products utilizing SOA and failover between London and Boston global light out 7x24 data centers.

Thomson Global Markets

Global Technical Services Director

Global outsourced contact center solution for the high-tech market.	Global Applications Director•	Lead a team of 8 in-house Scopus (TCL) developers.•	Managed all application development for the company and responsible for Y2K compliance.•	Managed Pipkins workforce management relationship.

Stream

Director Software Development

First Notice is the leading provider of claim-reporting outsourcing services and software.  Specializing in handling sensitive information transfers at times of customer need.	•	Built a team of 52 people responsible for customer implementation, custom software development, operations, support, quality assurance, documentation and strategic direction•	Improved stability to support a growing business volume, to meet client demands.  Personally contributed to the company being sold for $40 million cash to CONCENTRA Managed Care•	Introduced Internet Loss Reporting in 1997 and halved the time it took to implement a new client•	Processed 2 billion dollars worth of business with our customers annually via the web and telephone.  The business process was re-engineered with minimal programming for each client to meet their unique needs•	Reduced human resource expenses by $250,000 in the first four months by hiring outstanding people in a tight market

First Notice Systems

Maker of SOFTRAX a product that provides software companies with an integrated system to perform the financial and manufacturing functions.Vice President Software Development•	Hands on management of a team of nine people.  Responsible for software engineering, support, quality assurance, documentation and strategic direction.  Applications developed using PowerBuilder, Oracle, SQL Server, Sybase, Informix, Windows NT, AIX, Solaris, and SCO.•	Hired and trained staff.  Provided the vision and implemented the first release of the Windows product within a year.  Instrumental in first $100,000 sale.•	Established a partnership with Powersoft in order to provide financials with our product.

RBS Group, Inc.

Vice President Software Engineering

The leader in insurance automation, offering the broadest and most innovative software and services available to independent insurance agencies, carriers and MGAs.  Software supported the core business functions: Selling, Marketing, Servicing and Management. Vice President Software Development (1992-1995)	Second Vice President of Research & Development (1987-1992)•	Organized, motivated and led a 54-person commercial software engineering team serving 3,600 businesses and 36,000 PC’s. •	Shipped production Windows Client/Server product 3 years ahead of competition resulting in a 36% sales increase from $22,000,000 to $30,000,000.  The product involved over 2,000,000 lines of code and a plethora of computer languages.•	Developed a new B2B application package that was installed in over 1,000 new agency’s trading with 102 insurance company suppliers.

VP Software Development

Oil & Gas and Real Estate limited partnerships.President of Oracles User Group.

HCW Inc

Director/CIO

Built a portfolio management system to allow fund managers to experiment with different strategies.

Fidelity Investments

Sr. Consultant

The first e-commerce transaction B2B in the insurance industry.Nationwide commercial auto rating system.Ignited the ACORD standards

Paul Neilson

Paul Neilson