Jasper Bear is an accomplished Customer Success leader who has a wealth of experience helping early-stage Saas startups achieve success. With a focus on developing a deep understanding of customer needs through user research techniques (such as in-depth interviews, shadowing, experience mapping, and value alignment workshops), Jasper is committed to helping product teams deliver valuable, user-focused solutions that drive business growth. His expertise in design thinking, product management, and project management has helped him achieve success as Director of Customer Success at leading startups like States Title and Bluescape Software. Jasper's impressive background also includes roles as Senior Project Manager at Peet's Coffee & Tea, Director of Operations at Circle of Friends, and Founder/Owner of The Globe Bookstore and Coffeehouse in Prague.