Maureen Shea is a highly qualified Customer Experience Executive with over 25 years of experience in Customer Service and HR management in a variety of industries. She is best known for her work as the Vice President of Service Operations at zulily, where she played a key role in developing new programs and building teams that elevated customer satisfaction and contributed to 100% YoY growth. Additionally, as the Director of Customer Service for Blue Nile, Maureen helped establish the customer experience while reducing overhead and creating a lean yet effective CS team that received numerous industry excellence awards. Maureen has a comprehensive skill set that she tenaciously leverages to benefit the company as a whole, making her a valuable member of any team.