Paula Hanna is a highly experienced and talented enablement professional. She has worked as a leader, project manager, and content creator, bringing a customer-focused approach and empathetic leadership style to every project she works on. Paula studied English Language and Literature/Letters at The University of British Columbia and pursued further education at Simon Fraser University. She has held significant roles in different organizations, including Hootsuite, Clio, and Vision Critical. Paula has a passion for continuous learning, and her curiosity drives her to seek innovative solutions to challenges. She has a talent for creating impactful educational resources that enhance the customer experience.