Carey Chou is a seasoned analytics leader with extensive experience in driving business growth through human-centered AI and 360 data platform strategy. She holds a Master's degree in Artificial Intelligence and Optimization from Iowa State University and studied Business, Marketing, and Statistics at the National Sun Yat-Sen University.

Chou's expertise is in applying personalization AI strategy to identify end-to-end customer-centric growth opportunities, institutionalizing data science practice, and optimizing personalization operation via full lifecycle data science to business touchpoint activation. She has a track record of constructing 360 experiences based on personalization and implementing predictive behavioral models to acquire customers, reduce churn, and increase lifetime residual value.

Previously, Chou served as the VP North America, Personalization & Data Science at LVMH, the Director of Advanced Analytics and Data Science at Neiman Marcus, the Industry Principal - Customer Insights & Strategy at Infosys Consulting, the Principal Information Architect - Consumer and Retail at Infosys, and the Business Architect - CRM and Operational Planning at Sprint.

Chou's areas of expertise include 360 Experience-based Personalization, Retail Predictive Decision, and CRM & Marketing Analytics. She has a talent for applying computer vision solutions to optimize experienced-based personalization, predicting trends in styles, and optimizing media bid strategy with look-alike personalization scores across paid, organic, and social channels.