Stanford University Graduate School of Business

Stanford University Graduate School of Education

UNSW

Chief Revenue Officer at Domain

Proud to be a board member and volunteer!
RiSE was formed 5 years ago to help save lives, reduce burnout, and stress-related illness in the real estate profession across Australia and New Zealand. Real estate is a really important but stressful place to work -- with suicide rates and anxiety more than twice the general population (similar levels to police officers). It offers training and networking, a widely used "Real Care" app, multiple free confidential counseling sessions for anyone in real estate paid for by sponsors - see below details.

RiSE Initiative Australia

Board Member

Domain is one of the leading property destinations in the southern hemisphere, with a team of over 1000 across Australasia. I have two major responsibilities:

Managing Director, Agent Experience - responsibility for our Agent-facing division, including sales, product, technology, marketing, and strategy. Domain Group boasts a wide array of products to help agents sell/rent property and run their business more efficiently, and I lead the cross-functional team responsible for developing, marketing and delivering these products. 

Chief Commercial Officer - Revenue responsibility for most of Domain's revenue, including our sales, customer support, operations and solutions teams (encompassing previous CRO role).

Domain

Chief Commercial Officer and Managing Director, Agent Experience

I have been investing in U.S. Residential and Commercial (with a focus on Silicon Valley) and Australian growth markets, including almost every Australian state and territory. Over the years, I have built close relationships with realtors, co-investors and agents, and I cherish these trusted advisors. I constantly learn from those real estate leaders’ expertise in this ever-changing market and their ability to source great investments.

Real Estate Investor

As CRO for Domain, one of the leading property destinations in the southern hemisphere, I am responsible for driving the growth of Domain’s marketplace portfolio spanning Residential, Commercial, Developer, Agent Solutions, and Corporate Sales and Go-to-Market, Sales Operations, and Customer Experience. I lead a team of over 500 amazing team members and serve on Domain’s executive leadership team, working with every facet of the business.

Chief Revenue Officer (CRO)

Spearheaded a team of 70 leaders responsible for launching customers across the globe and growing their business with Uber. 

► Provided Covid-19 leadership by exponentially growing Uber Eats, Delivery and stored value revenue as Uber Rides volume declined. 

► Revitalized and built a global high-performance sales and technology/implementation team, including hiring top leadership talent (e.g., Senior Vice Presidents and Managing Directors) in every region. 

► Inspired and ignited culture transformation with a clear focus on rapid growth and company-wide collaboration spanning Support, Engineering, Finance, and Payments.

► Transitioned Uber's business customer base from single product to multiple products by driving new product introductions, e.g., workplace commuting.

► Delivered over 400% of up-sales quota for two consecutive halves and expanded Uber’s presence in many new verticals.

Uber

Global Head of Account Management and Customer Engineering

Oversaw a global team of 350 people (250 sellers, 100 supporting staff) and designed our partner/agent sales approach. During this period, I established several company records in selling Google Cloud Platform while growing sales from Google Workspace, Maps, Chromebooks, and Chrome.

► Reenergized and revived team identity by creating a clear go-to-market structure with transparent roles and goals, yielding team respect and recognition throughout Google Cloud.

► Boosted partner-associated revenue 300% by outcompeting more established competitors (e.g., Amazon and MS) in key partnerships.

► Increased revenue 10x from Google’s largest cloud platform partner within 2 years.

► Grew the whole partner organization from 100 to 350, developed its organizational structure, and created standardized weighted metrics, greatly improving staff satisfaction and role clarity.

► Liaised with the Google Cloud CEO and Product Management to roll out the Anthos program, which enables customers to run Google Cloud Platform on their existing on-premises systems.

Google

Global Director, Partner Sales and Strategic Alliances

In 2014 I was promoted to be the youngest Director in Google Cloud. In this dual role, I added thousands of new Google Cloud partners and expanded the partner program to cater to many products beyond Google Workspace. I had direct revenue responsibility for some of the biggest technology brands in the world, persuading them to build multi-million-dollar Google Cloud businesses and enabling our shared success.

► Sourced and closed 1M new customers by building relationships with market-shaping platform providers (e.g., Wix and Squarespace).

► Executed on strategies that enabled most of the top 100 Google Workspace partners to also sell Google Cloud Platform. 

► Grew numerous telcos into multi-million-dollar partnerships (e.g., Vodafone and Softbank).

Director of Scaled Partnerships and Programs, Google Cloud

As Global Head of Demand Management and Business Development, I rebuilt an initially siloed and globally dispersed pre-sales team. I introduced org-wide metrics and recruited a new global leadership team. Promoted in 2014.

► Reduced cost of sales 70% whilst cutting response times 99%, adding phone and chat support in the process.

► Grew the global pre-sales team from 25 to 200+ reps, expanding from 3 to 6 global sites.

Global Head of Demand Management, Google Cloud

I established the Google Workspace sales team and built it into one of Google’s fastest-growing sales teams in revenue, with 20X revenue growth in the first 3 years — from 2 to 50 staff. Initiatives included expanding coverage to most European languages, and introducing outbound sales. Promoted in 2011.

Manager of SMB and Corporate Sales: Europe, Middle East and Africa

After interning with Google London as a marketeer in 2006, I managed 15 technical specialists and worked closely with webspam engineering to protect the Google search engine from abuse. Initiatives involved cultivating the global community of webmasters (20K at the time) through posts and social media and creating a technical career path for our specialists. Promoted in 2009.

Manager, Trust and Safety, Europe

I led a 5-person USAID team focused on finding the right economic accelerator for Mozambique. I recommended a focus on the poultry industry, gaining an initial $6M funding grant to stimulate local production, work which continues to this day (see articles below). Also conducted additional on-the-ground consulting work throughout 2005 and 2006 in Coconut, Seed Product and Eco-Tourism.

USAID

Project Manager, Mozambique

Winner of McKinsey’s 'Practice Olympics’, our firm-wide internal innovation contest, as one of the youngest entrants amongst 100+ teams. Advised clients in Banking, Airlines, Telecommunications and Non-Profit, primarily across Australia.

McKinsey & Company

Business Analyst

Worked with Telstra's IT department to help build and migrate on-premise data centers.

John Foong