Susan Buchanan is an experienced Engagement Manager with a background in the computer software industry. With her expertise in Customer Experience (CX), Customer Relationship Management (CRM), and Software as a Service (SaaS), she has implemented Voice of Customer programs, affiliate white label programs, and managed professional services for companies such as ServiceNow, Clarabridge, Aptean, and more. Susan has a Bachelor's Degree in Engineering from Brown University and an MBA from Santa Clara University. Her strong analytical and program management skills make her a valuable contributor to any team.