Johanna Kronholm is an accomplished professional with extensive experience in the banking industry, as well as in service and interaction design. She has studied at prestigious institutions such as Singularity University Nordic, the University of Tampere, and Tampere University of Technology. Kronholm's career has included leadership roles in companies such as Danske Bank, Idean, and Fjord. In her most recent position as Head of Customer Relations, Banking Finland at Danske Bank, she oversaw the bank's customer service operations in the country. Kronholm's skills in service design and customer experience have made her an asset to any organization she has worked with. She has also served on the board of Kiinteistömaailma, a Finnish real estate agency. Kronholm's background shows a dedication to innovation and a drive to remain at the forefront of emerging technologies, an interest she pursued through her participation in Singularity U Nordic's Executive Program and Future technologies and impact on society.