William Rainey Harper College

DePaul University

Human Change Management Expert  -  Servant Leader

Northbrook, Illinois, United States

Change Navigation Manager Lead and manage change management team accountable to drive transformative growth solutions for Agency Support Services that simplify and digitize the support model, reduced demand and automate tasks to gain efficiencies and cut expenses.  Responsible for designing, delivering and managing effective change solutions to enable successful adoption of artificial-intelligence chat technology, as well as developing preparedness measures for the sunset of phone-in support. •	Engaged stakeholders across the enterprise for awareness, buy-in and implementation of fast and substantial change to how agencies find or receive support•	Streamlined multifaceted communications detailing the change, expectations and providing full transparency into the new normal for agency support•	Conducted change analysis and implement comprehensive change management plans for numerous services areas, field sales support and agencies•	Designed, partnered and promoted online self-services options and feedback mechanisms valued by our agencies•	Nurtured valued partnerships across key stakeholders in Distribution, Product, Support Centers, Field Sales Leadership to maintain executive sponsorship, momentum and sustainability•	Accountable for change management team embedded in the AI product team, creating and executing human change solutions that enable adoption of changes associated with agile development  Key Accomplishments•	Crucial component to successfully enabling an accelerated rollout of the new digital support model that introduced chatting capabilities, a chatbot and the sunsetting of phone support. •	Improved Allstate price competitiveness by enabling a more efficient and digitized support system.  •	Reduced operating costs with live reps now supporting up to three support inquiries at time.

Allstate

Change Navigation Manager within Allstate Brand Operations (ABO)

Allsate Brand Operations

Change Navigation Manager at Allstate

Design and lead change strategies leveraging Prosci’s proven change management methodology on high-priority technology ventures using Agile, XP and Waterfall development. Proven ability to successfully implement workforce technology changes by leveraging assessments, awareness campaigns and by providing valuable education resources. Employee engagement expert and passionate about preparing all level managers to lead their teams through a highly difficult cultural change underway. Instrumental in building a new change management practice within the technology organization. Co-author of a change management playbook and proud long-standing member of the Association of Change Management Professionals.   •	Utilize assessment-based approach for creating customized change strategies and roadmaps.•	Director of change preparedness and resistance management activities.•	Consultant to senior leadership on executive sponsorship of high-priority initiatives.•	Strategic communicator of change initiatives and key contributor to education strategies. •	Innovator of techniques that drives seamless change and measures adoption.•	Trusted Advisor to a Technology VP & Division CIO and leadership team embarking on enterprise wide culture and brand changes.

Senior Change Management Consultant, Technology

Senior Learning and Development Business Consultant (April 2008 – September 2010)Provided human performance consulting in support of Technology and Operation’s employees & Sr. Leaders. Applied adult learning principles to educational programs to ensure transfer of knowledge to learners.•	Actively identified opportunities and strategies to improve employee performance.•	Key partner in the launching Allstate Technology’s Employee Recognition Program.•	Enabler of the new Allstate Technology Employee Development Program.•	Restructured and led Allstate’s Technology New Hire Program.

Senior Learning and Development Business Consultant

Managed and defined project delivery scopes of work, including timelines, resources, budget, risks and issues, relationships, and communication.•	Consulted with Officer of Architecture on resource allocation, program budgeting, employee skills & development and on high priority project initiatives. •	Embrace open-minded flexible approaches, guide project teams, adhere to processes and practices, and discuss project team goals and individual roles, including significant achievements.•	Developed and implemented numerous technology processes and provided educational guidance to support architects and project managers.•	Created and implemented new architecture employee onboarding processes and sessions.•	Administered Framework CMM Compliance projected.•	Assisted managers with recruiting Architectural staff, and managed internal projects impacting department administratively or developmentally as directed by Architecture Services Vice President.

Senior Program Manager, Architecture Services

My primary responsibility as a Strategic Project Manager were to apply my knowledge, communication skills and project management tools and techniques to take strategic large scale multiple application projects through their complete lifecycle. This included working closely with business partners to clearly define and capture project requirements, act as a liaison between the business, marketing and technology areas, write the Business Products Specifications document, determine project scope, work with BT sub-contractors to determine technical & developmental impacts, explore alternatives when there were time or resource constraints, create the project plans, determine potential risks, resolve issues, create a high level technical design document, drive & conduct testing efforts, track defects, create the implementation plan & install the project.

Kimberly Prieto

Kimberly Prieto