Eric Higdon is an accomplished executive with over 20 years of diverse experience in Sales, Operations, Customer Care, and Default Management. He has led large-scale sales and operational divisions and functions, overseeing more than 500 team members across multiple locations. He is highly skilled in cultivating winning cultures and creating environments that foster teamwork, loyalty, trust, and commitment. With a track record of designing and implementing strategic initiatives to meet customer and business needs, Eric has also delivered industry-leading default-prevention programs that mitigated $400M in loss exposure, re-engineered business processes to achieve a 40% improvement in efficiency, and improved employee Net Promoter Scores by more than 50%.

Eric studied Accounting and Business/Management at Florida College and earned a Bachelor's degree in Business Administration with a minor in Economics from the University of South Florida.

Throughout his career, Eric has held senior executive positions at various organizations, including Ideal Image, Laser Spine Institute, PODS, Corinthian Colleges, Inc., HSBC, and T. Rowe Price. He has expertise in executive leadership, call center strategy, project management, workforce management, retention strategies, quality and efficiency, cultural turnarounds, customer satisfaction, leadership development, process improvement, metrics/KPI's, budget/P&L, and salesforce.