Truman State University

LaunchCode

Solutions Engineer at Hologram Inc.

United States

Hologram Inc.

Solutions Engineer

Handled final technical escalation for a team of 15 staff to provide customer support for Basecamp 3, HEY, and 7 legacy platforms used by millions of users. Maximized sales and account expansion and ensured customer success by managing the resolution of complex cases through On Call support and training and leading live training for teams and organizations.

Basecamp

Technical Support Lead

Designed and implemented software and hardware quality assurance testing for 3 indoor/outdoor P2P IP cameras and their respective Android and iOS mobile applications. Partnered with the CEO and executive team to identify product limitations, trade-offs, and bugs, and created the testing protocol for geofencing, PIR motion detection, IR video quality, recording to flash memory, and push notifications.

Guardzilla

Product Development Consultant

Provided technical support and led sales demos for the Mixmax Gmail productivity suite, a web app and browser extension with email tracking, surveys and polls, automated drip campaigns, fillable email templates, and an embedded calendar for scheduling.

Mixmax, Inc.

Technical Product Specialist

Built and managed the Concierge Support Program for new product launches to help onboard new customers. Standardized quality assurance testing by creating a TestLink server (OSS for managing QA tests) on an AWS EC2 instance. Redesigned 12 user setup guides with updated mobile app screenshots for both indoor and outdoor cameras.

Technical Support Consultant

Advised the Youth Council on defining and implementing new structures, policies, procedures, and media to scale. Served as a liaison to organizations seeking new partnership opportunities and helped plan 2 national conferences.

Jabari Allen