Michael Jones is a seasoned contact center professional with over 18 years of service and sales management experience.

He excels in various areas including Excel, trend analysis, customer satisfaction processes, employee development, document management, innovation, leadership, strategic relationships, training, quality management, SOP development, customer success, vendor and project management, P&L management, analytics, problem-solving, and conflict resolution.

Michael has held key positions at various organizations such as Client Success Manager at Spectrum, Founder at Cyber Cash Investments, Special Projects at Firefly Aerospace, Consultant at Emjay Investments LLC, Corporate Director at NexxLinx, Director of Site Operations at NexxLinx, Manager at NexxLinx, Loan Officer at Supreme Lending, Product Specialist at Profit Fuel, and Outbound Sales Manager at MCI.