Gig Harbor High School

Baylor University

Project Support Specialist at GLG

Austin, Texas, United States

Project Support Specialist

- Communicate with Council Members, explaining GLG projects and transcribing the Council Member's  responses.•	Deliver daily individual targets by managing time and productivity expectations.•	Stay current with knowledge of customer workflow and data entry methodologies.•      Passion for fast-paced learning in a technology-enabled environment.•      Knowledgeable about consulting projects and the current timeline associated with those projects.•      Familiar with proprietary tools (Apollo, Mosaic, Streamliner)

Phone Accept Associate

- Assisted in all operational business processes (credit card orders/refunds, UPS freight, web claimsand web backorders) for Christopher Radko, Jay Strongwater and kat + annie brands.• Developed, maintained and ensured product data was accurately managed in system database.• Updated and monitored prices, costs and any other details were current and accurate in database.• Audited and ensured information in database accurately reflect recent invoices.• Created and generated wholesale open orders reporting, daily web sales report and fiscal year sales report.• Identify and reported database issues, recommend solutions, changes made and confirmation of process.• Provided technical support, training on system tools, software systems flow of information and processes.

Christopher Radko, Jay Strongwater & kat + annie

Customer Service Manager

- Supported and achieved department volume and productivity goals by developing and executing quarterly business plan.• Represented and educated brands carried in a positive light to increase brand awareness and sales.• Prepared strategies to strengthen customer product and service relationship.• Using key performance indicators (KPI’s) to define, present and measure business through department and salesperson’s level.• Use of KPI’s to enable better management decisions and strategic goals to drive an increase in business.

Nordstrom

Designer Collections Administrator

- Worked as a team player to consistently ensure each customer receives the best service and experience possible.• Using MobileIron’s application Personal Book (CRM/Customer Relationship Management), a tool todevelop and maintain relationships with customers.• Using NSight, a client management platform to track actual department and performance of othersto improve productivity.• Ensured salespeople are delivering outstanding customer service by teaching, coaching and leadingby example.

Wedding Suite Stylist

- Set and achieved personal sales goals while supporting the goals of the department.• Possess strong selling skills, anticipates customer needs and effectively resolve customer problems with appropriate solutions.• Built lasting relationships with customers by following up on purchases, suggest new merchandiseand invitations to upcoming events.• Opened new Nordstrom Rewards accounts as a means of building customer relationships.

Retail Sales Specialist

- Responsible for coordinating fashion social media content on all channels and platforms.• Created and fueled social buzz with postings, outreach and advertisements.• Worked with business leaders across the company to support business objectives in social media platforms.

Professionelle

Social Media Coordinator

- Researched, analyzed, and reported trend information.• Assisted in coordinating photo shoots and marketing events.• Assisted with drafting, editing, and posting social media content for various platforms

Amanda Hua

Amanda Hua