Eastern Illinois University

I help you navigate the mysteries of Medicare across MI, WI, IL, CO & FL. Original Medicare, Medicare Advantage, and Supplemental insurance.

Marquette, Michigan, United States

Stepping into the Medicare world is like being dropped in the forest with no map, no compass, no water bottle, and most importantly, no understanding of which direction to go. What is needed is a guide, someone with the knowledge to educate and steer through this new healthcare journey. Mapping Medicare – Your Healthcare Guide was born from that need.

Mapping Medicare

Owner / Broker - Mapping Medicare Insurance Agency, LLC

Optiv Security is a market-leading provider of end-to-end cyber security solutions.

- Perform sales leadership needs assessments in partnership with the Sales Leadership, Sales
Operations, and sales team members.
- Develop a road map for sale leadership content development.
- Develop sales leadership eLearining and video course content including forecasting, pipeline
management, and account planning.
- Create and develop an account planning toolkit for the sales organization.
- Sales methodologies / processes - MEDDIC, Force Management’s Command of the Message,
and Acclivus.
- Authoring tools - Articulate Storyline 360 and Camtasia.
- LMS experience - Cornerstone, Showpad and Showpad Coach, and Wisetail.

Optiv Inc

Sales Enablement

I am a pragmatic, resourceful Learning & Development leader accomplished in building new training organizations as well as developing existing training teams. At Agility, some of my responsibilities include but are not limited to the following elements:

- Perform needs assessments in coordination with the Sales Leadership, Marketing, Operations, and Human Resource teams. Translate business needs into a field enablement plan for each department.
- Create, develop, and lead the execution of cross-functional sales enablement programs in conjunction with Sales Leadership, Marketing, Operations, and Human Resources.
- Develop, customize, and deliver sales training for Sales Development Representatives, Account Executives, and Account Managers for SMB and Enterprise. Develop and deliver new hire on-boarding for all new employees.
- Develop and deliver on-going sales refresher training and sales tools training
- Develop the master plan and calendar for sales enablement activities throughout the year.
- Design and implement training metrics to measure impact and effectiveness of training.
- Develop and implement career path and certification programs for Sales, Marketing, Operations, and Human Resources.
- Project Manager for annual sales kickoff.
- Strong leadership / facilitation / instruction experience via in-person and remote.

Agility Recovery Solutions

Learning & Development Manager

- Responsible for the design and delivery of impactful learning programs to the CLEAR operations organization, which includes customer-facing, front-line sales and service employees, supervisors and managers
-  Responsible for on-boarding/orientation of new General Managers; revamping all supervisiory & management training curriculum
-  Managed and administered our Learning Management System. Fully integrated with all Instructor led sales training
-  Oversaw and developed content for our social media platform within our learning management
system
-  Leverage adult learning principles to create and implement learning curriculum that will have direct
impact on sales and service results
-  Build and maintain strong partnerships with all stakeholders (frontline to senior leadership), fostering a shared commitment to a culture of learning & development
-  Provide expertise and guidance to operations leadership on the establishment of training priorities for both long term and short term perspective
-  Analyze data related to sales activities and results to suggest and/or design/implement programs with the effective means of training operations to meet and exceed the overall sales objectives of the organization
-  Measure, report and analyze effectiveness of training delivered to continuously improve learning offerings
-  Ensure sales and service training practices are in compliance with all regulatory, governmental & legal requirements
-  Strong leadership / facilitation / instruction experience via in-person and remote.

CLEAR (clearme.com)

Manager, Learning & Development

Just as in selling, I believe the training environment requires me to be an engaging communicator and leader who garners support, sets clear expectations, elicits collaboration, and builds accountability in order to reach both the training and corporate objectives.

At TeleTech, I lead the sales training development and delivery effort for our sales executives by working with subject matter experts across all functional areas and verticals including consulting, technology, growth, and care services. I plan, execute, and finalize projects according to strict deadlines. This includes conducting needs analysis, and managing the design, development, delivery, implementation, and evaluation of instructor led, e-learning, and blended learning curricula for training, and on-boarding/orientation. I do this with strong leadership / facilitation / instruction experience via in-person and remote.

I work with internal and external clients, and media/instructional design teams, to ensure projects are completed and delivered on time. I manage client interactions and instructional designers, and act as point of contact for client, subject matter experts, and design.

TeleTech

Training & Development, Project Manager - Sales Training Development

Oversee sales distribution, strategic planning, and sales plan execution, through a network of 17 dealer-owned Cricket retailer locations in Denver, Colorado Springs, and Pueblo, CO representing $780,000 in annual sales.

-   Manage accounts to optimize revenues and ensure consistent representation of the Cricket brand.

-   Train and motivate dealers to achieve key performance metrics for subscriber growth, churn, RPU, CPGA, EBIDTA, cost control. Instituted formalized daily sales reporting system, significantly improving performance to corporate policies, procedures, and performance metrics.

Accomplishments:

-   Planned and managed rapid, successful new product launches, including new service solutions and rate plans, HTC, Samsung, and iPhone. Directed product training, inventory control, community outreach efforts, merchandising and point of sales materials. Assured marketing compliance to exacting, restrictive Apple brand requirements.

-   Transformed gross subscriber growth from 69% of goal to 97% to goal.

Cricket Communications

Manager, Indirect Accounts  -  Training & Sales Management

Oversaw and managed all recruiting, sales, sales operations, and sales training for Colorado/California Region of a rapidly growing startup. Hired, trained, motivated, and managed a direct team of 11 with dotted line accountability for 50 Residential Sales Reps. Reported to the VP, National Sales. Company filed bankruptcy in October 2011.

Open Range Communications

Training & Sales Operations  -  General Manager - Colorado & California

Hired by former consulting client to lead reorg, centralization, and standardization of human resources (training, compensation, rewards and recognition, performance evaluation). Reported to CEO.

-   Oversaw Training and Development of all 260+ company employees: office, shop floor, foremen/supervisors, managers and senior management. Established and managed training for 8 manufacturing facilities throughout 4 states for all General Managers, Plant Superintendents, Plant Schedulers, and Plant Foremen.

-  Served as Project Manager, leading company-wide $250K ERP conversion, changing legacy IT platform to SQL. Included retraining of all corporate, office, and salaried employees throughout the company.

-  Created hybrid education for ERP conversion through Web based “Knowledge Zone” and Instructor led classroom courses. Established a computer training lab utilizing the ERP “pilot program” to mirror our actual ERP data for training.

-  Established and managed training for all corporate finance, payroll, sales, and operations employees.

-  Oversaw development of training videos and instructor led on-site training across all manufacturing facilities in 4 states. Topics spanned general safety awareness, safe and efficient procedures for manufacturing and warehouse equipment. Distributed video content via SharePoint for on-site instructor led training, plant specific supervisor led training, and individual employee refresher training.

-  Developed and executed sweeping management and organizational structure changes to company’s sales organization.

-  Restructured and executed company compensation to a merit based system. Created corporate bonus program.

-  Developed and implemented a popular, 2-year comprehensive wellness program with an investment of $50K and projected return on investment of $100K.

Panel Processing, Inc

Human Resource Manager  -  Training

Established and operated an international communications Sales Management and Training firm. Client projects include:

-   United Pan-European Communications (UPC): D2D Sales Project Director developing, executing, and managing all aspects of residential door to door (D2D) telecommunication sales across the Netherlands. Grew sales team to 135+ sales staff; developed management infrastructure (15 Sales Supervisors, 2 Sales Managers, and a Managing Director).

-   Developed a D2D specific sales training curriculum, with Dutch translation, hired and trained full time sales instructor to deliver week-long sales course in Dutch. Course was delivered to all 135 D2D field sales staff and all sales management. Developed and delivered a 2 day, English Sales Supervisory course to all Sales Supervisors, Sales Managers, and D2D Managing Director.

-   MediaOne: Developed curriculum for 7 week telecommunication Customer Call Center training for Midwest Region. Delivered Train-the-Trainer to the Region’s Customer Service instructors.

-   Singapore Cablevision: Developed curriculum and delivered on-site telecommunication Customer Service Sales Skills and Product Knowledge Training to 20+ Supervisors in Singapore.

-   Blue Cross Blue Shield: Developed curriculum and delivered Supervisory Skills training to 60 Supervisors.

-   Viant: Conducted reaching assessment of Internet firm’s organizational structure.

-   Bowstreet: Developed product specific curriculum for software firm’s Sales Engineers to deliver to customers

-   SigeComm: Sales Project Director and managed all commercial and residential sales staff and sales activities. Included curriculum development and delivery of residential telecommunication sales training, commercial sales training, and customer service sales training.

Consultant

Sales Operations Consultant  -  Executive Leadership Consultant  -  Training Consultant

Developed, launched, and managed national residential door to door (D2D) sales department with 1000 D2D field sales people across Australia. Led a team of 100 Sales Supervisors, 15 Sales Managers, and 3 Sales Directors.
-  Successful sales channel became the largest sales generator, producing 5000 new customers daily
-  Developed the operational and tactical blueprint for residential sales channel. Developed all sales remuneration, commission, and bonus structures
-  As National Training Director, led Training and Development of 1300+ employees across 3 Training Centers throughout Australia (Sales, Customer Service, Supervisory, and Management staff).
-  Re-engineered Training Centers to allow capability to become Virtual Call Centers and Independent Disaster Recovery sites.
-  Developed dynamic, synchronous minus-1 customer database specifically for training, which reflected daily customer growth, rapid customer universe expansion of service, and continual new product rollout. Students were trained with exacting current customer and product information.
-  Pioneered the introduction of the first intranet within the organization for the purposes of:
-  Oversaw implementation and training of multi-platform digital / broadband / telephony procurement applications
-  Collaborated with leadership [executive and field] throughout the organization to ensure training outcomes matched operational requirements
-  Directly managed 20 Training professionals across 3 Training Centers throughout Australia. Developed courses for multiple technical systems training for telephony, broadband, and digital product procurement, and delivery
-  Initiated development of visionary interactive “Triple Play the Easy Way” video as part of Sales coursework. Video was adapted for use in Customer Service classes. Interactive 4-video series was developed for Customer Service trouble shooting training
-  Oversaw rollout and training of comprehensive performance appraisal program.

Kevin Dorr

Kevin Dorr