Institut Teknologi Bandung (ITB)

Shanghai Normal University

Operational Risk Analyst at Gojek  -  Ex Citi

Jakarta, Indonesia

Gojek Financial Services

Operational Risk Analyst

- Design Process, Risk, Control and Monitoring Methodology for General Controls across Consumer Banking.- Perform quarterly control and monitoring for general controls across Consumer Banking.- Coordinate CAATTs (Computer Assisted Auditing  Tools and Techniques) to improve monitoring effectiveness.- Hosting New Product Approval Forum. - Managing regular control forum.

Citi

Projects and Analytics - Consumer Banking Operational Risk Control

- Accountable for affluent and emerging affluent customer's satisfaction measured through Net Promoter Score (NPS) including identifying critical customer touch points, translating this into strategies, and driving the implementation of these strategies within the business through leading cross functional teams.- Deliver global banking as a distinguish-core value proposition for affluent and emerging affluent segment from branding to service offering and communication strategy.- In charge on debit card loyalty program system maintenance and enhancement.

NPS and Global Banking Manager, Retail Bank Group

- Responsible to perform process and control review, analysis, and provide recommendation for the process improvement in Credit Operation.- Assisted with development and implementation of Internal Operation Procedural Manual for Credit Operation.- Responsible to perform control testing and assess adequacy and control effectiveness within Credit Operation and provide recommendation as required.

Sartika Pertiwi