State University of New York, NYC

Executive Assistant at Bayer

New York City Metropolitan Area

Bayer

Executive Assistant

- Drove 100% data entry accuracy by spearheading all SAP duties and responsibilities category-wide.
- Created visually impactful dashboards in Excel for data reporting by using pivot tables and VLOOKUP. Extracted, interpreted and analyzed data to identify key metrics and transform raw data into meaningful, actionable information.
- Helped company attain the highest service resolution ratings (as determined by external auditors)— index from 93% to 97% within one year; ensured the swift resolution of customer issues to preserve retailer loyalty while complying with company policies.
- Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.

        Show less

Unilever

Customer Development Specialist

- Facilitated seamless execution of numerous company-wide events by coordinating product deliveries, assisting with forecasting, collecting SOW approvals, managing budgets, issuing and receiving vendor POs and collaborating with external agencies.
- Improved financial controls and reporting accuracy category-wide by replacing disparate processes and tools used for purchasing and expense tracking with standardized templates.
- Handled the processing, distribution, accuracy verification and maintenance of invoices, interfacing extensively with a nationwide network of vendors and suppliers while reducing errors and increasing accuracy to new bests.
- Trained, mentored and managed new hire associates on a one-on-one basis to review KPIs and account results. Created development plans that improved performance-to-goal.

        Show less

Marketing Analyst

- Minimized inventory investment and allowed cost-efficient operations for managing brand sampling inventory by leading coordination with internal and external business partners to promote best practices and fulfill procurement requests.
- Coordinated and improved new hire onboarding process, shortening new employees’ learning curves and increasing productivity by getting them quickly aligned with organizational procedures and goals.
- Enhanced team collaboration by creating and organizing monthly meetings for all cross-functional department employees to network and keep current on departmental operations, boosting colleague communication and providing different points of view for improving business plans.
- Launched rewards program to identify and celebrate employee performance that boosted retention, morale and satisfaction to new bests.

        Show less

Executive Assistant to VP

- Improved the organization and security of both paper and computerized files by modernizing systems and safeguards to protect confidential information and records from leaks and unauthorized sharing (intentional or otherwise) and to preserve original documents.
- Enhanced communication between departments and elected officials by developing and building a sense of teamwork and collaboration.
- Promoted positive public relations by preparing briefs, drafting speeches/statements, writing press releases and responding to press inquiries.
- Ensured accurate inventory and timely restocking of supply closet. Implemented computerized forms that improved communication with office to prevent delays and stock-outs on needed supplies.

        Show less

Morris County Government

Judicial Private / Confidential Secretary

- Dramatically improved the quality and standard of appointments allowing the sales force to increase company sales by over 20%.
- Saved thousands of dollars in fees and improved the response-rates of direct marketing campaigns by bringing formerly outsourced mass-mailing function in-house.
- Overhauled file system and created document templates. Enhanced records organization, elevated efficiency and improved service levels.
- Increased profitability by resolving long-standing critical issues and recouping significant owed debt.

        Show less

Krista Loeffler