Algonquin College of Applied Arts and Technology

Carleton University

University of Ottawa

Senior Risk and Fraud Management Professional

Ottawa, Ontario, Canada

The Risk Operations team at Shopify is responsible for detecting and mitigating fraudulent activity on our platform and ensuring merchant compliance with the Shopify Payments Terms of Service.  We operate as agents of the card brands and issuers by ensuring our merchants are acting in compliance with their rules and regulations. Accounts are monitored for risky behaviour such as elevated chargeback risk, transaction laundering or the unauthorized reselling of branded products to name a few.  Working closely with all stakeholders, we have refined our compliance approach to improve the merchant experience and created efficiencies to increase productivity allowing analysts to prioritize high value work. Growing the team internationally has also allowed us to create a 24/7 risk support offering.

Shopify

Snr Team Lead Risk Operations

As the Snr Lead of the Platform Integrity team, my role included remediating any reputational risks that might impact the platform, more specifically pertaining to spam/phishing campaigns, anti-abuse issues and cyber threats.  After hiring the appropriate talent, the team aligned our DMARC/DKIM/SPF standards to reduce spam, mitigate cyber threats and bolster trust in the company brand.  We establishing a customized Shopify Incident Response Plan, onboard external experts to ensure the readiness of our systems and fostered partnerships with cyber industry experts to ensure up to date intelligence, insight into brand harm risks.

Snr Platform Integrity Lead

I joined the CRTC as the Director of the Electronic Commerce Enforcement Division the same week that the Canadian Anti-Spam legislation (CASL) received royal ascent.  I had the amazing challenge of establishing this nascent regulatory enforcement program and team.  All facets of the program including staffing, developing a full suite of policies and procedures, building a state of the art laboratory with air gapped network and drafting regulations were ready for the enforcement of CASL.  This resulted in more than 30 CASL investigations in the first 18 months of enforcement, issuing the first ever warrants in two cases with more than $1.8mil in Administrative Monetary Penalties and other monies paid in Undertakings (Negotiated Settlements).  I also lead and coordinated the Canadian participation of an international operation that successfully disrupted the Win 32/Dorkbot.

Compliance and Enforcement Sector, CRTC

Director - Electronic Commerce Enforcement Division

It was my pleasure to serve NCFTA Canada as its Executive Director.  I will continue my participation, albeit in a reduced capacity.

National Cyber-Forensics and Training Alliance of Canada

Executive Director

Enforcement Officer (Civil and Criminal Investigations): I was responsible for conducting inquiries under the auspices of the Commissioner of the Competition Bureau.  Enforcement responsibilities included the following: the writing of Warrants/ Information to Obtain (ITO), Summary of Evidence; negotiate consent agreements, etc; conduct search and seizure; execute Section 11 powers (production orders); identification and analysis of seized documents, interview of complainants and third parties; obtain written statements; case evaluation; work in conjunction with Public Prosecutors Office/DOJ to bring each investigation to a successful conclusion in our courts of law (or at Civil Tribunal); liaise with other law enforcement bodies; general investigations, including internet investigations; prevention and detection of fraud, as it pertains to the contravention of the Competition Act.Electronic Evidence Officer (Forensic seizure and analysis): The Electronic Evidence Unit (“EEU”) plays a vital role in the investigations undertaken by the Competition Bureau in their enforcement of the Competition Act.  Today’s technologically driven environment necessitates the capture, preservation, analysis and, at times, presentation of electronic evidence in court to support investigations and enforcement actions.

Competition Bureau

Competition Law Officer/Electronic Evidence Investigator

Private investigation firm specializing in Insurance, Corporate, Intellectual Property and Competitor Intelligence investigations.Responsible for all facets of the Company including administration, operations, client development, sales, marketing, product development, human resource and financial management, investigation and surveillance serving the geographical territories of Ottawa/Eastern Quebec, Kingston, London/Windsor corridor.Areas of expertise included fraud investigation, infringing intellectual property investigations, competitor intelligence. Mitchell group of companies’ client base included the insurance industry, legal community, and private sector clientele. Development and dissemination of training material in the areas of Internet Research/Investigation and Competitor Intelligence have been conducted for corporate clients.

Lynne Perrault