The Ohio State University

Engineering Manager at Compass

Washington, District Of Columbia

Compass

Engineering Manager

Senior Software Engineer

Contactually

- Building a CRM for Real Estate professionals that leverages React and Redux

Software Engineer

- Built product processes to map real world business problems to engineering priorities• Instrumented product metrics to identify and improve problem areas in our application• Conducted user research to understand how policy and advocacy organizations can leverage large data sets to achieve better outcomes

Crowdskout

Product Manager

- Managed Contactually’s Mobile Apps and API products to engage users working outside of the core web app• Planned MVP of Chrome Extension to rapidly learn how we might offer Contactually in Gmail, where 80% of our user base does business• Interviewed customers to discover problems  and validate the solutions that we delivered• Owned internal feedback channels to leverage customer-facing teams' knowledge of users' pain points

Associate Product Manager

- Managed hand-off from Sales to Customer Success to improve user adoption• Reduced churn through training intervention and product education• Wrote support articles and training materials to promote self-service and scale new user education• Developed up-sell campaigns to increase user’s LTV by promoting annual contracts

Customer Success Manager

- Analyze businesses processes in order to improve Microsoft Dynamics CRM implementation•Test and compile bugs, issues, and enhancements for sales software•Publish daily internal marketing and communications newsletter with speakers’ media appearances, book releases, and company marketing initiatives•Manage multimedia content for over 500 speakers to generate sales leads via WashingtonSpeakers.com•Develop new business product by recruiting speakers to serve our broad client base of corporations, associations and non-profit organizations•Assist CEO and Directors with various projects relating to sales process and business analysis

Washington Speakers Bureau

Speaker Relations and Recruitment Associate

- Booked talent, planned, and executed lecture events relevant to Ohio State’s 55,000 students•	Collaborated on the Executive Board to manage a 2.1 million dollar annual budget•	Led the 28-person Lectures Committee in brainstorming events such as actor Joseph Gordon-Levitt, and members of the US Women’s Soccer Team

Michael Niday