Kevin Costello is a knowledgeable and versatile Operations Director with years of experience leading and building thriving enterprise support teams and organizations. He has expertise in various sectors, including healthcare, financial services, payroll, call centers, transaction processing, process improvement, and workflow analysis. Kevin holds a Business Management degree from La Salle University and is based in the Philadelphia Metro area.

As an accomplished Service Operations Manager, Kevin has successfully managed to meet or exceed service level agreements within budget. He is a change agent with a proven record in strategic planning, organizational development, and building successful support organizations. In addition, Kevin directed process audits and statistical reviews in the field, which resulted in improved operations and reduced costs.

Moreover, Kevin is passionate about continuous process improvement, team-building, customer satisfaction, change management, and leadership. He thrives on working with others and is dedicated to the good of the organization, which has resulted in successful implementations of support models and process improvement methodologies throughout his career.

In summary, Kevin Costello is an accomplished and versatile Operations Director specializing in healthcare, financial services, payroll, call centers, transaction processing, process improvement, and workflow analysis. He is a change agent, and an expert in strategic planning, organizational development, and building successful support organizations.