Leticia Cerqueira is a skilled communicator, journalist, and customer success expert based out of Brazil. With a degree in social communication from UNINOVE and an MBA in business management from the University of São Paulo, Leticia has honed her skills in sales, customer service, and relationship management.

Her professional experience includes being the head of customer success at TerraMagna and a former customer success manager at Hypnobox, where she focused on client satisfaction and retention. Additionally, she has served as a customer experience analyst and marketing analyst at Sossego, a communication consultant at Febracorp Live University, and a communication intern at Sabesp.

With a diverse range of experience covering everything from customer success to quality assurance, Leticia's valuable professional insight and customer-centric approach have helped her to make a real difference to organizations across different sectors. Her excellent communication skills and dedication to customer needs have helped her to build strong relationships with clients and drive positive outcomes for the businesses she has worked with.