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    Ava [Lion]

    COPC® Certified CX Implementation Leader and Professional Manager - DE&I Advocate - Director and Regional Lead, Sales and Business Development

    Ava [Lion] is a seasoned professional with extensive experience in the outsourcing industry, boasting over 10 years of expertise. Her skills encompass Operations and Client Services management, having overseen programs with large headcounts spanning across various regions. She has managed both voice and non-voice programs, excelling in sectors like Sales, Customer Service, Technical Support, Account Management, and more. Ava is known for her strong focus on Customer Satisfaction and Customer Experience, as evidenced by her background in CSAT/NPS. Additionally, she has spearheaded program launches, new projects, and event management, showcasing her strategic acumen and leadership skills. As a People Manager and Servant Leader, she has a profound understanding of HR and Recruitment processes.

    Ava [Lion]
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    Location

    Makati, National Capital Region, Philippines