Aurelia Pollet

Aurelia Pollet is the Senior Director of Customer Experience at CarParts.com, a position she has held since July 2023. Based in Torrance, California, she brings extensive experience in customer service and management to her role.

Professional Background

Aurelia has a diverse career spanning various leadership roles across multiple industries, particularly in luxury goods and retail. Notable positions include:

• Vice President of Customer Experience at Exemplis LLC
• Director of Customer Support at Quest Nutrition
• Director Client Services at Louis Vuitton, where she also served in multiple capacities related to retail operations and product development.

Her career began as a B2B Sales Engineer at SNECI, and she has progressively taken on roles that emphasize customer journey mapping, operational improvement, and strategic planning.1

Education and Skills

Aurelia holds master's degrees from both the Université de Technologie de Compiègne and Centro Politecnico Superior de Zaragoza. She is proficient in several languages including English, Spanish, French, and Italian. Her expertise encompasses project management, e-commerce strategies, team coaching, and customer relationship management (CRM).1

Additional Roles

In addition to her work at CarParts.com, Aurelia is the founder of CXologie, a consultancy focused on enhancing customer experiences. She is also involved with Elles California, a community for French-speaking businesswomen in the U.S., and has served on the advisory board for CX@Rutgers at Rutgers University.1

Aurelia Pollet's extensive background and leadership skills make her a prominent figure in the field of customer experience management.