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Audrey Acoca
Area Manager at INDIGO Group
Audrey Acoca is a dedicated professional with 10 years of experience overseeing customer service policies in various management roles within renowned companies.
With a background in Psychology from Concordia University, Audrey has honed her skills in developing service level standards, policies, and procedures that ensure high-quality customer service delivery aligning with industry best practices.
Her expertise includes capturing and analyzing service metrics, responding to customer feedback, and addressing product or service-related issues effectively.
Fluent in both French and English, Audrey has a strong ability to support and enhance organizational objectives through strategic customer service initiatives.