Arthur Nowak

Arthur Nowak is a seasoned executive with extensive experience in customer experience and operations management. He served as Senior Vice President of Asia Pacific Operations at TTEC from April 2013 to July 2021.1 In this role, he managed over 24 locations across the Philippines, India, New Zealand, and Australia.1

During his tenure at TTEC, Nowak:

1. Led a culture and strategy transformation called CultureCX, which connected employee culture with digital enablement to improve customer outcomes.1
2. Built a transformative proactive solutions team that used employee insights and data analytics to identify and address customer journey friction points.1
3. Led the global training delivery and leadership development team, modernizing client training curriculum.1
4. Conducted due diligence on acquisition targets and was responsible for a successful company acquisition that doubled revenue and EBITDA within three years.1

Currently, Arthur Nowak is the Co-Founder and CEO of iCXeed, a company he started in October 2022.1 At iCXeed, he aims to disrupt the customer experience industry by combining automation and AI technologies with human insights to reduce the need for service interactions.1

Nowak's career progression at TTEC included roles such as:

• Vice President of Operations (December 2009 - April 2013)
• Executive Director of Operations (March 2008 - November 2009)
• Director of Operations (September 2004 - March 2008)
• Workforce Management (June 2000 - September 2004)
• Customer Service Representative (November 1999 - June 2000)1

He is also AWS Certified, holding certifications such as AWS Certified AI Practitioner, Amazon Connect Communications Specialist, and AWS Certified Cloud Practitioner.12