Arthur Nowak

Arthur Nowak is a seasoned senior executive with over 20 years of diverse experience in the customer experience industry, ranging from an entry-level role in contact centers to leading a team of 25,000+ employees globally at a renowned organization.

Arthur's expertise lies in designing, implementing, and optimizing people, processes, and technologies to enhance customer brand interactions.

He is known for his strategic leadership in integrating front-line employee expertise with digital technology teams to deliver seamless customer experiences and drive business growth.

Arthur's achievements include spearheading initiatives like CultureCX, which strategically aligns employee culture with digital enablement to drive client relationships and revenue growth.

His core competencies span various areas including digital technologies, customer experience, client relationship development, data analytics, organizational development, and international employment & culture expertise.

Arthur holds a Bachelor's degree in Marketing from the University of Phoenix and has held several key roles at TTEC, including Senior Vice President of Asia Pacific Operations.

As a thought leader and speaker in the industry, Arthur Nowak is dedicated to driving innovation and transformative solutions that positively impact customer outcomes and organizational success.