Armando Santana

Armando I Santana is a seasoned professional with over 20 years of experience in developing individuals, building teams, and enhancing organizational performance.

He emphasizes the philosophy of continuous improvement, believing that choosing to be better is the key to achieving greatness by unlocking one's true potential.

Armando has a strong background in fostering innovation within teams, where he advocates for a culture that embraces both failure and success to drive high-value customer experiences.

He is known for his leadership style that combines being a cheerleader and a servant leader, prioritizing support and motivation for his teams.

Armando carries a rich educational background, including a Certificate of Professional Achievement in Non-Profit Management from Kellogg Executive Education and a Bachelor of Arts in Organizational Behavior Studies from Northwestern University.

His professional journey includes roles such as Associate Director of Student Life, Enlace ERG Co-President, Marketing Department Manager, and Student Experience Center Operations Manager at Northwestern University - Kellogg School of Management.

Prior to this, he served as the Bluhm Legal Clinic Operations Manager at Northwestern University Pritzker School of Law, Program Director at Citizens Information Service, and intern at Heartland Alliance for Human Needs & Human Rights.