Stanford University

Customer Success Manager at Swiftly, Inc. - We're hiring!

LegalZoom

Senior Product Manager

Sole Product Manager for Mapistry's environmental compliance software platform (web, mobile, and public API).
- Tripled new logo sales in the first six months after relaunching Mapistry’s environmental compliance data product to address limitations and usability issues in the legacy version. 
- Launched Mapistry’s first Compliance Calendar–the source of truth where EHS teams at industrial facilities can see upcoming environmental compliance tasks across program areas and confirm completion. Became the company's second most-used feature.
- Product Manager for two product teams (8 engineers representing all of Mapistry’s engineering resources). Responsible for leading the full product development lifecycle from discovery, design, technical scoping, delivery, and launch through to post-release for Mapistry’s product roadmap.
- Partnered with the CEO to define the long-term product roadmap and deliver incrementally on the vision. Evangelized product plans and engage with stakeholders across the organization.

Mapistry

Product Manager for Mapistry's Environmental Data Platform for air emissions, stormwater, and wastewater data products. 

Overhauled Mapistry dashboard navigation as the company expanded beyond its original focus on stormwater compliance to offer new product lines and compliance areas. Decreased initial application load time by 26% and reduced cognitive load and visual clutter by removing and re-organizing little-used features.

Product Manager

- Reduced the number of onboarding emails customers go through from two emails to just one for the public transit data platform.
- Developed requirements for various product changes to improve the customer experience, including self-serve account management and improvements to the onboarding process.
- Triaged customer feedback and informed development of internal tools.
- Generated 6-figure upsell pipeline in first seven months
- Consulted on best practices around transit technology, real-time passenger information, and improving on-time performance.

Swiftly, Inc.

Product | Customer Experience

Swayable is a technology firm that uses machine learning to measure the persuasiveness of advertising content.
- Delivered multiple new product and service offerings including brand tracking, new sampling capabilities, and advanced services leading to 57% average account growth. 
- Drove improvements to Swayable’s internal survey setup tools allowing the client services team to deliver on a 33X increase in demand.
- Informed the product roadmap with deep knowledge of customer needs, category trends, and competitive landscape.
- Tested new product prototypes through design interviews with customers and prospects.

Swayable

- Delivered 7-figure impact on new Swayable revenue through business development, account growth, and upsells.
- Achieved negative churn and drove a 33% increase in average revenue per account.

Customer Success Manager

- Grew customer base 20% in nine months by developing product positioning and marketing strategy for the agtech startup with 10,000 users.
- Increased productivity of sales team by 25% after implementing an automated CRM and lead qualification system.
- Collaborated cross-functionally with product, design, sales, and customer success teams to execute product releases and marketing campaigns.
- Managed all press, social media, newsletters, blog posts, email campaigns, and industry events
- Built new set of marketing materials including case studies, tutorial videos, blog posts, and flyers to create a professional branded presence online and at industry events.

PastureMap

Marketing and Communications Lead

- Taught two graduate-level courses: Fundamentals of Geographic Information Science (GIS) and Feeding Nine Billion. Fundamentals of GIS covered approaches to spatial data including satellite imagery, census data, remotely sensed data, and ArcGIS software. Feeding Nine Billion taught students to evaluate tradeoffs of agricultural practices including local sourcing, organic versus intensive agriculture, and GMOs.
- Taught weekly lab sections, delivered exam review lectures, assisted students with final projects, and held office hours for classes of 35-50 Stanford students.

Graduate Teaching Assistant

- Conducted user interviews with customers in the field (usability & value testing)
- Synthesized feedback on PastureMap's existing product and mocked up prototypes of new features
- Wrote three 100-page user manuals for PastureMap's platforms on iOS, Android, and web. The user guides became the company's most-used customer support materials accessed over 1,000 times. 
- Beta-tested new releases

Product Manager Intern

- Conducted design thinking user interviews with various campus food workers from management to chefs to front line staff
- Created a final report on best practices for reducing food waste at universities and institutions that characterized the effectiveness, cost, and impact of potential strategies

Hasso Plattner Institute of Design at Stanford ( d.school )

Accelerating Impact in Food Waste Reduction Intern

Vitousek Biogeochemistry lab
- Completed two research projects culminating in an honors thesis investigating nitrogen-fixing plant ecology at an early Hawaiian agricultural site. 
- Worked with the community organization Ulu Mau Puanui to educate visitors about early Hawaiian agricultural practices at our field site.

Stanford Earth

Researcher

Stanford Dining Enterprises Sustainable Food Program
- Maintained organic gardens for Stanford dining halls and organized garden work days to outreach to Stanford students about topics in sustainable food.

Sustainable Food Intern

- Attended hearings, researched, and wrote memos for environmental policy staffers regarding climate impacts in the Midwest, findings of the Great Lakes and Mississippi River Interbasin Study, and the impacts of toxic coal ash.

Office of U.S. Senator Amy Klobuchar

Policy Intern

- Scaled two zero waste initiatives (a paper towel composting program and a multi-stream recycling bin system for student rooms) from pilot programs to complete rollouts across undergraduate housing.
- Worked with diverse stakeholders including building managers, Stanford students, and custodial staff to scale these programs.

Ariel Bobbett