Archel Vicente

Archel Vicente is a Telecom Infrastructure Manager with a strong background in designing, developing, and managing telecommunications projects from inception to completion.

With a Bachelor's degree in Electronics and Communications Engineering specialized in Telecommunications from Mapua Institute of Technology, Archel Vicente has held key roles at various organizations.

At Teletech ROHQ, Archel worked as a Principal Telecom Engineer, overseeing the maintenance of Avaya Telephony System and Ribbon (SONUS), analyzing performance reports, and managing the daily activities of the Telephony Services Team.

Prior to that, at AVAYA Philippines and Sykes Group INC, Archel served as a Field Support Engineer and Telecommunications Engineer, gaining hands-on experience in voice and data circuits, vendor management, and telephony systems technology.

Additionally, as a Rapid Response Engineer at Diversified Technology Solutions International Inc. (DTSIi), Archel honed expertise in providing on-site technical support and ensuring the reliability of voice communications systems.

Archel Vicente collaborates with Technical Account Managers, business units, and external client technical teams to deliver efficient telecommunications solutions and support global call center operations.

With a deep understanding of telephony systems technologies and architectures, Archel plans and implements future enhancements for company-wide computer networks while optimizing voice architecture solutions.

Archel Vicente excels in budget analysis, procurement of telecommunications equipment, and ensuring timely delivery of client telecommunication needs.

Driven by a commitment to quality, reliability, and cost-effectiveness, Archel continuously seeks to improve voice communications systems and enhance telecommunications services.

Archel Vicente's multifaceted background and expertise make him a valuable asset in the field of Telecom Infrastructure Management.