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Anurag Gandhi
Actively seeking a job - End User Support Group (Help Desk , IT Service Desk & NOC) Team Lead 0091-7665016123
Anurag Gandhi has over 18 years of experience in the IT industry, with a strong focus on End User First & Second Level Support, P1 & P2 Cases handling, Management reporting, ATM Cash and problem Monitoring & Support, Network Links Monitoring, Bank Application Monitoring, and IVR System Support.
His technical competencies include Incident Management, Major Incident Management, Problem Management, Service Level Management (External & Internal), IT Service Desk Setup & Management, NOC Management, End User Support Management, Client Relationship Management, Vendor Management, and expertise in Microsoft products & technologies.
Anurag studied Computer Engineering, Electrical and Electronics Engineering at an engineering college in Bombay and completed Senior Secondary Science at Maharawal School in Dungarpur.
Throughout his career, Anurag has held key roles such as Senior Customer Support Engineer at Core Enterprise Solutions Ltd, Senior IT Service Desk Officer at the National Bank of Kuwait, Senior Network Coordinator at National Bank of Kuwait, Resident Engineer at A.M. Al Khorafi Kuwait (IBM), Network Engineer at Info Media Kuwait, Client Support Engineer at SMAP Computers, and Customer Support Engineer at Key Systems Bombay.
