Institute of management and research

Chaudhary Charan Singh University

❏ Collaboration with internal as well as external stakeholders to understand project/customer requirements.
❏ Ensure that all project are delivered on-time, within the scope and within budget.
❏ Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
❏ Ensure resource availability and allocation.
❏ Report and escalate to the management as needed.
❏ Manage the relationship with the client and all stakeholders.
❏ Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
❏ Delegate project tasks to the team members as per the customer/client requirement.
❏ Track project performance, specifically to analyze the successful completion of short and long-term goals.
❏ Develop a Change Request (CR) document to be shared with clients as well as management.
❏ Use and continually develop leadership skills.
❏ Attend conferences and training as required to maintain proficiency.
❏ Perform other related duties as assigned.
❏ Develop spreadsheets, diagrams and process maps to document needs
❏ Work closely with delivery head/project manager for planning projects and preparing documents.
❏ Always keep maintain the JIRA to track to tickets of all the task/Story or CR.

InfoAxon Technologies Limited

Sr. Project Coordinator

Worked on the Project of Hyundai Motor India Limited (HMIL) which is India’s first smart mobility solutions provider and the number one car exporter since inception in India. 

Responsibilities:
•	Coordination with all 380+ Hyundai dealers in PAN India.
•	Coordination with the client & internal team to discuss dealer's feedback with regards to
improving the site structure and UI of the websites.
•	Project Coordination with the internal technical team and stakeholders as well to fix the bug, issues on the dealer’s website.
•	Understand the Dealer's requirements on various platforms.
•	Develop spreadsheets, diagrams, and process maps for document needs.
•	Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
•	Create and maintain comprehensive project documentation.

Project Coordinator

Key Responsibilities:

❏ Customer Assistance:
Respond to customer inquiries and requests via phone, email, and chat.
Provide product or service information, resolve issues, and answer questions promptly and accurately.

❏ Issue Resolution:
Investigate customer complaints or issues to identify the root cause and work towards a resolution.
Collaborate with other departments or teams to resolve complex problems.
Document all customer interactions and issue resolutions in a CRM system.

❏ Product Knowledge:
Maintain a deep understanding of the company's products or services and stay updated on any changes or updates.
Educate customers on product features and benefits.
Offer recommendations and solutions to meet customer needs.

❏ Customer Feedback:
Collect feedback from customers and report common issues or suggestions for product improvement to the appropriate departments.
Ensure that customer feedback is documented and used to improve products or services.

❏ Conflict Resolution:
Handle customer complaints or conflicts in a professional and empathetic manner.
Strive to find fair and amicable solutions that meet the needs of both the customer and the company.

❏ Administrative Tasks:
Maintain accurate and organised customer records and files.
Prepare and submit reports on customer inquiries, issues, and resolutions.

❏ Quality Assurance:
Ensure that all interactions with customers adhere to the company's customer service standards and policies.
Continuously seek opportunities for self-improvement and professional development.

Support Executive

R Systems

MIS Consultant

Associate Mechanical & Pharmaceutical (Non-IT) Talent Acquisition (Fortune 500).
Experience in international Recruiting/Staffing/Consulting Business across US
Managed full life-cycle recruitment and placement for all verticals in Clinical, Scientific, Non-IT and Pharma.
Proficient at successful sourcing of candidates via Internet sources using BOOLEAN Search Strings and online resume database.
Excellent interpersonal and applicant assessment skills.
Excellent technical aptitude with attention to detail
Highly organized and able to manage multiple tasks at once
Dedicated Hard working and Deadline driven
Experience in Tax Terms - 1099/w2/ C2C/1099.
Experience in Visas - OPT, CPT, H1B,TN, EAD, GC & USC
Worked on Contract, Contract to Hire , Permanent & Remote positions.
Proactively building Client, VMS & resume database.
Proactively building resume database for upcoming/highly potential requirements.
Deep knowledge of full life cycle recruiting, sourcing, qualifying, networking, assessing, salary trends and relationship management.
Working knowledge of permanent and contract positions
Excellent communication, presentation, negotiation and closing skills.
Have working experience on several hiring portals: Monster, Dice, Career Builder, Indeed, and LinkedIn. Also, worked on ATS system (JobDiva & cPX).

LanceSoft, Inc.

Associate US Recruiter

I was recruited by "InfoAxon Technologies Limited" to work as an operations executive on a particular project (GPIL), Godfrey Philips India Limited. My responsibilities included digitization, data entry, stack holder queries, and general client requirements.

I got assigned to work on another project, which is Hyundai Motor India Limited (HMIL), when this project was finished. I utilized to assess the website user interface, traffic, PA & DA, Google Analytics reports, and other aspects of their Hyundai dealer's website during this assignment.

Data Entry Operator

Corporate Journey begins here:

I started working for this company as a "Data Entry Operator" while waiting for my 12th grade results. Our task was to use US-based e-commerce websites to validate product descriptions.

Anuj Kumar