Antoine Andrieux

Antoine Andrieux is a seasoned professional in Business Consulting with expertise in a wide range of areas including customer service transformation, contact center organization, customer journey optimization, business tools restructuring, change management, and project management.

His notable experiences in the public sector include working with Acoss, Cnam, CNAV, RSI, and SGMAP on projects such as transforming insured relationships, redesigning phone reception, optimizing and aligning customer journeys, leading business change, supporting MOA accompaniment plans, and overseeing project management.

In the private sector, Antoine has worked with EDF Entreprises, EDF Pro et Particuliers, SFR Business Team, and Orange Business Services, focusing on transforming B2B client relationships through digital customer journey definition and implementation, service level definition, internal communication plan development, contact center outsourcing, tender process assistance, project management, and more.

He pursued his education at EPF Ecole d'Ingénieur-e-s and currently serves as a Director at EY, with a prior role as Manager at BearingPoint France.