Anthony Thomas

Anthony Thomas is the Manager of Customer Technology Products at the Metropolitan Atlanta Rapid Transit Authority (MARTA) in Atlanta, Georgia.1 He assumed this role in August 2023 and is responsible for overseeing rider-facing technology applications, including mobile apps, websites, and digital signage.1

Career at MARTA

Before his current position, Anthony held the following roles at MARTA:

1. Program Manager for Customer Experience Innovation (November 2021 - August 2023)1
2. Manager of Customer Technology Products (August 2023 - Present)1

As Program Manager, he led significant projects such as:

• Developing and implementing MARTA's first on-demand multi-modal transportation pilot, MARTA Reach, in collaboration with Georgia Tech13
• Overseeing the development of an RFP for MARTA's next-generation automated fare collection system1

Professional Background

Anthony's career history includes:

• Deputy Director of Community Engagement at MBTA (Massachusetts Bay Transportation Authority) from July 2021 to November 20211
• Technology Policy Analyst at U.S. DOT Volpe National Transportation Systems Center from June 2016 to May 20181

Education

Anthony graduated from the Massachusetts Institute of Technology (MIT) in 2015 with a degree in Planning from the Department of Urban Studies and Planning.1

Philosophy and Approach

Anthony believes in deploying user research to understand the needs of MARTA riders and centering design principles and projects around those needs.1 He is passionate about technology, transportation, communications, and public service.1

In his current role, Anthony focuses on improving the customer experience through better data and more accessible technology products.1 He is involved in various initiatives to enhance MARTA's services, including incident reporting platforms and customer service improvements.24