Columbia College

Metropolitan Community College-Penn Valley

Operations Manager at UMB Bank

-Ensured policies and procedures are in place and maintained by all associates
-Security procedures are in place and maintained by all associates
-Ensure federal regulations are followed as required
-Facilitate training on compliance and sales
-Conducting audits for branches in the region 
-Ensure that the branch is providing exceptional customer service
-Performing teller and personal banker functions 
-Conducting coaching /motivation sessions for sales, operations, and customer service
-Assist with employee Individual Development Plan
-Ensure the staff is fully trained on branch operations
-Work with other lines of business to complete task
-Responsible for payroll and scheduling 
-Responsible for recruiting, interviewing, and new hire procedures

UMB Bank

Operations Manager

-Managed daily branch operations at the largest (volume) US Bank branch in the Kansas City Metro.
-Managed a staff of 8 tellers and Personal Bankers 
-Responsible for coaching and developing of branch employees
-Managed a Book of Business of 50+ Small Business Clients
-Responsible for meeting branch revenue goals
-Responsible for performing teller and personal banker functions 
-Ensured audit functionality and cash handling controls
-Ensured compliance with banking regulations
-Conducting audits for branch
-Managed sales and operations staff
-Assisted with employee career development
-Responsible to work a daily call list/alerts
-Responsible for payroll and scheduling 
-Responsible for recruiting, interviewing, and new hire procedures

U.S. Bank

Assistant Branch Manager

-Managed Client’s banking relationships
-Sold and referred all bank products while increasing share of wallet
-Assisted clients with account maintenance

Personal Banker

-Managed a cash drawer and assisted management with audit functionality 
-Trained the employees and served as a mentor for new employees
-Assisted other tellers with branch operations
-Assisted customers with bank products and account maintenance
-Responsible for interviewing and new hire procedures

Teller Coordinator

-Assisted customers
-Compliant with bank regulations and policy
-Sale requirements met

Annamarie Mancuso