Ankur Gupta

Ankur Gupta is a Technical Consultant at AnswerWise, where he has been working since January 2019. In this role, he focuses on developing and managing a conversational AI platform aimed at enhancing customer service through automation. His responsibilities include leading a distributed team of engineers, overseeing the development and operations of the platform, and implementing advanced AI solutions to improve customer support efficiency, achieving significant reductions in handling time and ticket deflection rates.

Prior to his position at AnswerWise, Ankur was a co-founder of VioletStreet.com, a social shopping platform, and has extensive experience in consulting on AI solutions, cloud migration, and enterprise software implementation through his role as a Designated Partner at Bluetick Consultants since November 2017. He holds a degree from the Motilal Nehru National Institute of Technology and is based in Bengaluru, Karnataka, India.1