Indian Institute of Management Bangalore

Pondicherry University

National Law University, Delhi

ITC Hotels Management Institute

DAV PUBLIC SCHOOL

Insight Strategist  -  Business Operations  -  Growth Hacker  -  Customer Lifecycle  -  Startup Fundraising

Building an exciting product for Indian Startup Ecosystem. Stay tuned !

Jio Platforms Limited (JPL)

Deputy General Manager

Government and Public Sector Advisory, Economic Development Advisory, Policy Advisory, Strategy Consulting, Strategy implementation, Ease of Doing Business, Policy Implementation and Investment Promotion
- Team Lead of Startup Policy for Government of UP with a budget of INR 2000 Crs 
- Partnerships for startup ecosystem growth with the following stakeholders of the country & the state
       i) Venture Capital, AIF Funds, SIDBI
       ii) Incubators & Accelerators 
       iii) Investment Promotions through international & domestic event collaborations
       iv) For startup product showcase 
        v) developing R&D Labs & Centre of Excellence 
- Leading Social Media & Marketing growth strategy. 28% MoM growth in followers of official handles

KPMG India

Project Team Manager

India Accelerator is awarded India's best accelerator in National Awards and the only GAN backed startup accelerator with a mission to reduce mortality rate of startups by developing founder's competency and giving them access to capital and industry connects for growing startup's business . 
- Led Partnerships with startups on equity structure models 
- Spearheading startup's Strategy & Business growth verticals 
- Partnered with 1000 HNI's and CXOs for leading Angel Investment rounds on weekly basis

India Accelerator

Growth Strategy & Investments 

- Spearheading Offline Revenue, Operations & Customer Service Strategy for Self Operated Business at Pan India level. 
- Increased Offline Revenue by 18%
- Reduced Vendor Escalations by 55%
- Increased Staff Training to 82% from 47%
- Increased Net Promoter Score to 69% from 51%
- Developed multiple SLA & key metrics on customer centric operations

Head of Business Excellence

- Promoted to Head of Operations for entire National Capital Region (HUB)
- Responsible for end to end operations in the HUB with a team of >100 GMs, Managers & Executives.
- Awarded the best performer as Delhi HUB is the leader since inception of OTH brand
- Grew the Sellable Room Nights from 2500 to 9500 
- Increase in NPS from 62% to 71% 
- Led to growth of 8% Revenue, month over month ( from 5cr to 39cr in a period of 14 months)
- Led to increase in Contribution Margins from +ve 7% to +ve 18% ( 5 Cr in absolute Rupee value) 
- Reduced attrition from 35% to 4% for NCR. Ran daily/weekly/monthly Rewards & Recognition engagement activites
- Reduced Operating Cost by ~9%. (~2000 per room per month) through Vendor Management
- Led to increase in Quality Audits from 72% to 81%
- Adversity management- Maintained tranquility in situations of Red alert, Bomb threats, Suicide & Rape at work place
- Reputation Management- Recognized by the CEO for effectively handling various situations where clients threaten to tarnish the reputation of the brand.

Head Of Operations

- Head of Operations - Delhi 
- Grew the Sellable Room Nights from 150 to 1500 in a period of 8 months 
- Increase in NPS from 40% to 75% 
- Led to growth of 15% over last month in Revenue 
- Led to increase in Contribution Margins from -ve 10% to +ve 25%
- Reduced Operating Cost by ~30%. (~4000 per room per month)
- Led to increase in Quality Audits from 45% to 85%

- Ran end to end project to launch the most premium brand of OYO Townhouse in Self-Operated Business.
- Set up Ops Playbook - SOPs, SLAs, Ops excellence metric, Net Promoter Score (NPS), DILO-best practices, Audits, Ops Scripts.
- Set up OYO Skill Institute, training centres for up-skilling hotel staff to Townhouse standards. 
- Part of the technology team for designing proprietary Hotel Management App & better UI for Self-Operated Hotels.
- Ideated & Executed a strategy for paid Loyalty Program that led the team to increase the number of enrollments by over ~30% MoM

Senior Program Manager 

- Elevated to the role of Head of Department within a span of 5 years for Sheraton Brand (average cycle of 8-9 years)
- P&L Custodian - Increasing RevPar by 4% and reducing cost by 9% in a span of 6 months
- Increased the Net Promotes Score ( Customer Satisfaction Index ) by 8% within a span of 6 months by analyzing data on behavioral patterns
- Promoted the cause of “Responsible Luxury" in LEED Platinum hotels & was responsible for EHS-Environment, Health & safety Audit of the department with an audit score of 94% 
- Developed various inter-department Service Level Agreements for increasing Ops Excellence including rewards to internal customers(staff) for their efforts towards achieving output metric 
- Ensured repeat business through ZERO margin of error and high client orientation for high profile events such as BCCI – IPL, ICC - World Cup ; Mercedes, Airtel, BCG, IBM & Bollywood celebrities to name a few
- In-charge of all internal & external audits with an average score of 92%

ITC Hotels

Front Office Manager

- ITC Mughal, Agra
- Acting Head of Department 
- Youngest to be awarded as Best Manager at ITC Mughal in 2015 
- P&L Custodian for the department - Led multiple Cost Optimisation projects leading to reduction in Cost of Front Office by 18% in a period of 10 months
- Increment of 14% in Net Promoter Scores leading to highest performance pay for the entire staff 
- Increment of 7% in RevPar in lean tourist season through Up-selling & Cross-Selling 
- In-charge of various internal and external audits, complying to all government regulations

Assistant Front Office Manager

- ITC Gardenia, Bengaluru 
- Promoted the cause of “Responsible Luxury in LEED Platinum hotels & was responsible for EHS-Environment, Health & safety Audit of the department. Consistently scored between 92-95% across years
- Recognized by VP – Operations for efforts made in the pre-opening team of ITC Gardenia, Bengaluru
- Developed various inter-department Service Level Agreements for increasing Ops Excellence including rewarding internal customers(staff) for their efforts towards achieving goals
- Led a team of 54 people, including managers for all business output metric

- ITC Maurya, New Delhi 
- Led a team of 12 people across 24 hrs Operations
- Recognized by VP-Revenue for identifying and building potential accounts and retaining business associations
- Revenue Cycle Management & Inventory Management of ITC's Flagship property across India 
- Statical analytics of Revenue Forecasts vis a vis pricing 
- Grew RevPar by 9% across 12 months through increase in Room Revenue by 14% (GOLY)

Reservations Manager

- ITC Windsor, Bengaluru 
- Youngest to be awarded as Best Manager at ITC Windsor in 2011
- Increased the Guest Satisfaction Index by 10% within a span of 8 months by analyzing data on behavioral patterns
- Ensured repeat business through ZERO margin of error and high client orientation for high profile events such as Indian Air Force - Aero Show, BCCI – IPL, ICC - World Cup ; Mercedes, Airtel, BCG, IBM

Duty Manager

- ITC Maurya, New Delhi 
- Incharge of Luxury Product of ITC Suites  
- Increased the Guest Satisfaction Index by 8% within a span of 6 months by analyzing data on behavioral patterns
- Led the team that catered to Head of States such as Barack Obama
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Product Manager

- Trained in Revenue Optimisation, Cost Control, Guest Experience, People Management across 3 hotels in Mumbai, Bengaluru & Delhi 
- Recognized by VP – Operations for efforts made in the pre-opening team of ITC Gardenia, Bengaluru
- Project on "Increasing Cover Utilisation" with Six-Sigma data analytics that led to increase in RevPC by 14%

Ankit Gulati