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Anita Lui
Customer Care and Systems Manager at St. John Ambulance Canada -
Anita Lui is an accomplished Customer Service Manager with a diverse background in IT, sales, and Human Resources.
Her professional journey spans over 10 years, during which she has excelled in project management, implementation projects, and training sessions.
Anita is known for her keen attention to detail, analytical skills, quick learning ability, 'can do' attitude, and exceptional work ethics.
Her management expertise revolves around people development, operational excellence, fostering relationships across all organizational levels, and effective communication to tackle significant challenges.
Anita's notable achievements include reducing phone abandonment rates by 20%, implementing Salesforce Service Cloud and Live Support Chat, and leading over 1200 hours of project management.
She has successfully overseen numerous enterprise and SaaS implementation projects with a stellar 100% completion rate and played a pivotal role in developing implementation methodologies.
Anita Lui has been honored with the 'Manager of the Year' award at McDonald's Restaurant of Canada multiple times and received academic accolades at Capilano University by making the Dean's List.
