University of Sydney

University of Cambridge

UNSW

Solution Engineer at Salesforce

Skills: Presales · Sales Engineering · Leadership · Product Demonstration · Technical Presentations · Senior Stakeholder Management · Customer Relationship Management (CRM) · Customer-Focused Selling · RFP · Technical Sales · Sales Strategy · Stakeholder Engagement · People Development · Coaching & Mentoring · People Management · Pre-Sales Technical Consulting · Relationship Building · Technical Leadership · Sales Leadership · Business-to-Business (B2B)

Salesforce

Manager, Solution Engineering

Skills: Presales · Sales Engineering · Product Demonstration · Technical Presentations · Senior Stakeholder Management · Customer Relationship Management (CRM) · Customer-Focused Selling · RFP · Technical Sales · Sales Strategy · Stakeholder Engagement · Pre-Sales Technical Consulting · Relationship Building · Technical Leadership · Business-to-Business (B2B)

Lead Solution Engineer

Senior Solution Engineer

• Recruiting and managing a new team of developers, business analysts and project managers to perform custom development and systems integration work on Law In Order's business and production systems.
• Overseeing research, design, development, testing, deployment, maintenance and support of a portfolio of more than a dozen internal and client-facing proprietary software products.
• Managing procurement, commissioning, upgrade, maintenance and support of several SaaS applications including Salesforce, Concur, Mailchimp, SurveyMonkey CX and Pronto Xi.
• Coordinating change management with internal and external stakeholders for any Business Systems projects.

Law In Order Pty Ltd

Program Manager - Business Systems

• Providing technical project consulting to legal clients with a focus on e-discovery, document management, hosting and legal review best practices.
• Conducting seminars and CLE training sessions for law firms.
• Administering and maintaining client facing technical platforms and evaluating new workflows and tools.

Solutions Consultant

• Managed a nation-wide team of 18 e-discovery staff during a difficult transitional period.

Proskauer Rose LLP

Practice Support Manager

• Directly managing and growing a national team of eight technical personnel.
• Conducting a firm-wide assessment of e-discovery resources and procedures with a focus on productivity and profitability.
• Driving in-house development of a case management and business information system leading to a major change in the firm’s billing practices projected to significantly increase departmental revenue.
• Evaluating potential software and service partners and negotiating advantageous service agreements to broaden and augment in-house service offerings.

Senior Operations Coordinator

• Responsible for leveraging the firm’s technology assets to support Litigation and Corporate attorney teams across all matters in the Boston and Washington DC offices.
• Developed budgetary and project strategy advice for senior litigators and clients with an eye to defensible, cost effective and responsive e-discovery solutions.
• Oversaw recruitment, induction and ongoing professional development of junior team members.
• Member of the the firm-wide e-discovery committee developing best practices and identifying and mitigating potential business and legal risks.

Practice Support Project Coordinator

• Hired to develop, document and implement standardized operating procedures and protocols for a new workflow utilizing NUIX and Relativity.
• Managed early stages of a complex and time critical ESI and paper collection, working closely with e-discovery partners and client stakeholders.

Williams Mullen

E-Discovery Project Manager

• Developed supply chain and logistics systems for rapid deployment of medical equipment and supplies for disaster relief in Haiti.
• Secured in-kind donations from organizations to support clinical and infrastructure programs and managed donor relations to develop long term partnerships.

Partners In Health

Volunteer Logistics Coordinator

• Taught a range of English classes for children and adults from beginner to advanced proficiency (totaling over 700 hours of classroom time).
• Developed curricula and course materials, including targeted one-on-one study programs.

EF English First

English Teacher

• Worked as a member of the Litigation Support Department on a multinational corporate internal investigation.
• Maintained more than 50 Concordance review databases comprising a corpus of over 8 million documents and administered secure local and remote access for over 300 users in several global locations.
• Coordinated with legal and technical teams regarding the collection, storage, production, and security of confidential client data.
• Conducted training sessions for attorneys and legal assistants in Concordance and IPRO.
• Developed a suite of custom Visual Basic and SQL code to streamline internal quality assurance procedures.

Debevoise & Plimpton

Litigation Support Analyst

• Worked on a large construction litigation project in the Applied Legal Technology Department.
• Functioned as the liaison between the legal team, client and technical vendors to ensure secure and efficient processing of confidential documents.
• Conducted legal research at client’s site toward the timely production of court documents.

Allens

Legal Assistant

• Conducted linguistic research leading to the creation of phonetic lexicons in a variety of English dialects.

Appen

Phonetic Transcriber

• Provided first point-of-call technical support and customer service via telephone and email, serving various software and consumer electronics clients.
• Designed technical support frameworks and documentation for new products.

Sirius People

Technical Support Officer

• Developed short-term, high-gain workforce management and productivity projects for the Metropolitan Operations Department.
• Oversaw projects from conception, through quantitative business analysis to rollout and post-implementation review.
• Developed a MS Access framework to link disparate business information systems, normalize data and allow for flexible data analysis.

Telstra

Project Management Intern

• Conducted a metallographic investigation into systemic production issues involving catastrophic part failure in an extruded aluminum production facility.
• Developed a program of technical and procedural modifications to avoid recurring issues and minimize associated safety and productivity risks.

Capral Aluminium

Engineering Intern

• Worked on quality assurance issues in the raw materials testing laboratory of a ceramic production facility.

Angus Withey