Angelina Gennis

Angelina Gennis is a Senior Analyst specializing in Future of Work at Forrester.1 Her expertise lies in customer experience (CX) and company culture. She leads research on culture at Forrester, developing methodologies to help leaders describe and assess their organizational culture both quantitatively and qualitatively.1

Key aspects of Angelina Gennis's professional profile include:

1. Current Role: Senior Analyst, Future of Work at Forrester (Greater Boston area)1

2. Notable Responsibilities:

   • Host of The CX Cast podcast, which provides insights to the CX community1
   • Focuses on customer-centric company culture, CX team characteristics, and CX transformations1

3. Previous Experience:

   • Analyst, Customer Experience at Forrester (2019-2021)1
   • Experience Strategist at Publicis.Sapient (2015-2019)1
   • Research Associate at MIT AgeLab (2014-2015)1

4. Education:

   • Master of Public Health (M.P.H.) from Brown University (2012-2014)1
   • BA in International Relations and Hispanic Studies from Wheaton College (MA) (2006-2010)1

5. Achievements:

   • Recipient of the Bill Bluestein 2021 Q2 Research Excellence Award from Forrester1

Angelina Gennis is known for her expertise in CX culture, experience strategy, and behavioral science.3 She regularly shares insights on LinkedIn about customer-centric culture, hybrid work environments, and frontline employee enablement.245