Rider University

Senior Market Manager NJ/PA at Wonolo

- Responsible for developing and experimenting with a new customer self-signup experience to reduce Customer Acquisition Cost (CAC) for SMB customers.
- Built comprehensive business processes and programs to enhance customer experience and boost retention.
- Spearheaded the creation of a Customer Launch Program, addressing 90-day customer retention and revenue actualization.
- Collaborated with Sales Operations to align the new customer launch process with sales stages, ensuring the successful onboarding and retention of enterprise-level customers.
- Partnered with the Business Systems and Tools (BS&T) team to map and develop a centralized repository of customer launch information within Salesforce, increasing Projected Monthly Revenue (PMR) for new launches and enhancing operational reporting.
- Improved internal processes through automation, driving efficiency and accuracy across customer operations.
- Worked cross-functionally with marketplace, support, compliance, sales, product, and engineering teams to ensure a high standard of W2 customer experience and meet their needs.

Wonolo

Manager, Central Operations - Customer Operations Focus 

- Played an integral role in building and launching Wonolo’s new W2 offering.
- Built, developed, and supported the W2 offering to meet company goals and initiatives.
- Launched W2 enterprise customer accounts, proactively solving compliance and operational hurdles.
- Worked cross-functionally with marketplace, support, supply,  sales, product, and engineering teams to ensure high standards of W2 customer experience.
- Gathered and relayed customer feedback to internal teams to drive product improvements and innovation.
- Built out the companies' W2 Launch Playbook and associated processes
-  Spearheaded W2 customer migrations. Building V1 of the Customer Migrations playbook on how to migrate customers using our traditional staffing business units and onboarding them and their workers  onto the Wonolo platform

Manager, W2 Customer Success

- Spearheaded the launch, expansion, and ongoing support for Enterprise and top Distributed logos, ensuring seamless integration and long-term success.
- Managed and grew a portfolio of enterprise accounts, delivering in-depth consultation and strategic planning in partnership with the Enterprise sales team.
- Developed and executed strategic plans to drive product adoption, maximize client value, and align with business goals.
- Built and maintained high-level relationships with key enterprise clients, understanding their business needs and providing tailored solutions.
- Led QBRs and strategic meetings with stakeholders to assess needs, identify opportunities, and ensure alignment on future goals.
- Designed and implemented customer success strategies to enhance customer experience and drive business growth.
- Analyzed customer data to inform decision-making, identify growth opportunities, and improve retention.
- Developed and implemented expansion SOPs with Enterprise Key Account Managers, optimizing processes and enhancing engagement.
- Coordinated cross-functional teams to ensure alignment and deliver exceptional customer experiences.
- Mentored and led a team of customer success managers, fostering a culture of excellence and continuous improvement.
- Development of expansion SOP in close partnership with Enterprise Key Account Managers.

Manager, Enterprise Customer Success

- Meet with customers regularly to strengthen relationships and maximize retention.
- Collect and share customer feedback to inform product and service improvements.
- Maintain a high level of professionalism and commitment to excellence in customer interactions.
- Monitor market performance and creatively launch new growth initiatives.
- Present recommendations to customers for improving or expanding the use of Wonolo within their business.
- Up-sell and cross-sell Wonolo services into existing customer accounts.
- Partner with sales representatives to ensure a smooth onboarding experience for new customers.
- Act as a customer advocate within the organization, collaborating with other departments to address customer needs.
- Ensure market balance between supply and demand, proactively managing resources.
- Lead and manage a local team of customer on-sites, fostering a collaborative and high-performing work environment.

Senior Market Manager NJ/PA

-Build target lists of prospective companies 
-Develop relationships and rapport with new clients / prospective clients 
-Manage relationships with current clients
-Assess and develop strategies for each client's employment needs ensuring each client will save time, money & energy and ensure each client receives top quality candidates 

Staffing for positions in various industries:
*Accounting & Finance
*Office Support 
*Human Resources 
*Marketing
*Digital Marketing 
*Media 
*IT

-Handling full cycle recruitment from job posting costs, pre-screens, in person interviews, background checks, degree verification, payroll , benefits & handling unemployment burden costs

The Execu|Search Group

Account Executive - Temporary Staffing Division

Business Development Responsibilities:
  - Sourced and brought in new business for the company.
  - Identified, cold-called, and met with prospective clients in various industries.
  - Understood clients' marketing and advertising goals, challenges, and objectives.
  - Partnered with clients to develop strategic and tactical solutions.
  - Worked to strengthen and grow partnerships into long-term client/agency relationships.

CRM Implementation and Management:
  - Researched, implemented, and led the company-wide rollout of a new CRM tool.
  - Identified and implemented ongoing strategies to achieve and maintain high-quality CRM data.
  - Enabled senior management to monitor KPIs more accurately through effective CRM data management.

JK Design

Strategic Alliance Executive

- Consulted and assisted businesses with cash flow management, strategic initiatives, employee
management, and risk mitigation.
- Identified and secured new clients through various business channels such as banks and certified
public accountants which resulted in 113% of sales plan FY 2014/2015.
- Managed over 200 client accounts within a designated geographical area.
- Analyzed, presented, and implemented ADPs solutions to new businesses and clients daily.
- Successfully completed ADP’s nationally ranked six month sales training program.
- On-boarded, trained and mentored new sales team members.
- Recognized division-wide as the Associate District Manager of the Month- February 2014 and
100% Club Award Winner – 2013/2014.

Small Business Services District Manager

I was in charge of social media development, maintenance, and growth for businesses owned by my three clients, all of which are located in the Princeton and surrounding areas. Between the  clients there are seven separate businesses that I work with. I was responsible for social media advertising, brand development, web site traffic growth and growth between social media platforms for all seven establishments. 

Pj's Pancake House - Princeton 
Pj's Pancake House - West Windsor 
Osteria Proacaccini - Pennington 
The NorthEnd Bistro - Princeton
Tuscan Hills LLC. - Kingston

Freelance

External Social Media Consultant / Manager

During my internship I was responsible for designing many collateral marketing materials, as well as being able to collaborate and finalize branding initiatives, and design advertisements for trade journals and magazines specific to vertical marketing. I was responsible for acquiring new technology and programs to be used as a modern and more effective way of marketing our products as well as being used in supporting the sales team with the tools needed to  demonstrate our company value. 

-Designed and developed collateral marketing materials for a $75 million corporate interiors firm
-Excelled in applying creative concepts to works in progress 
-Conceptualized and executed digital signage designs
-Responsible for collaborating  and finalizing branding initiatives in conjunction with the marketing manager and team
-Created advertisements for trade journals and magazines specific to vertical marketing within the corporate interiors industry
-Responsible for training new marketing team highers

Dancker, Sellew & Douglas (DS&D)

Senior Marketing Intern

Working at a nonprofit organization for many years gave me a very specific set of skills that are found in the non-for profit  profession. During my time at CJHRC I was able to refine my people skills, communication skills and analytical skills. I also improved on my ability to synthesize and was given the opportunity to use my creativity and initiative constructively

-Responsible for maintaining database with confidential client profiles
-Monitor and validate monthly rental payment records
-Compile county wide mailing lists and prepare excel spreadsheet with current housing availability
-Conceptualize and develop corporate event marketing tools to promote new housing seminars
-Assist in organizing seminar layout and help host events

Angelina Durland