Berkeley College-Woodland Park

Logistics & CS Specialist

•	Monitor customer order flow and service across multiple customers and facilities.
•	Daily processing of customer orders for major retail customers.
•	Provide effective customer service support and order coordination from forecast to confirmed shipping.
•	Coordinate special requests, promotions, and sale activity between Customer and facilities.
•	Support Account Executives in managing allocations while following strict deadline expectations.
•	Partner with distribution center when researching discrepancies, ensuring shipments are following timetables.
•	Execute nightly order drop to distribution center in conjunction with corporate directives and partnering with inventory and planning teams.
•	Ensure account contractual obligations are met through problem solving and analytical skills.  Trouble shoot orders are appropriate.
•	Navigate, monitor and pull data from internal and external client systems, proactively analyzing performance data for trends and potential optimizations.
•	Analyze discrepancies and work with relevant stakeholders to reconcile.
•	Build relationships with field personnel and corporate partners.
•	Work closely with distribution and allocation personnel to prioritize customer shipments.
•	Generate and distribute weekly and monthly reports.
•	Understand customer SLA’s and review KPI’s to ensure contract requirements are met.
•	Act as a liaison between the distribution center and the customer in the administration of accounts.
•	Additional duties as necessary.

Shiseido

Account Specialist, Customer Service Operations

Customer Service lead with US and International retailers and distributors providing timely and thorough responses
to all customers and distributors request regarding product availability , order status and delivery
Order Entry for all accounts via SAP, review and troubleshoot all EDI orders for correct price, item/upc codes and
quantity
Extensive interaction and communication with 3PL warehouse to ensure timely order processing and routing,
monitors fulfillment activities and proactively manage exceptions related to inventory shortages , price
discrepancies and routing delays
Product allocation in accordance to inventory levels; ongoing communication with sales production and forecast
departments to ensure that the orders are fulfilled at 100% and that the product is replenished in a timely manner
Extensive interaction with Sales , Production and Finance to achieve monthly net shipping goals
Customer support to all e-commerce inquiries such as order status , order revisions, returns and exchanges
Upheld strict quality control policies and procedures during customer interactions.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Resolved inquiries to consistently meet performance benchmarks.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Reviewed customer account information to determine current issues and potential solutions.
Made outbound calls to obtain account information.

Clean Beauty Collective Inc.

Logistics & Customer Service Specialist 

•	Assist with product development, design and pricing
•	Encourage new business from existing clients
•	Educate customers on different products and their use
•	Communicate effectively and resolve issues quickly
•	Prepare reports detailing sales metrics and status of accounts, then present those reports to senior management
•	Frequent day travel to visit clients, with occasional out of state/overnight travel for client visits, tradeshows, etc.
•	Assist operations team in entering orders and making sure everything is on time
•    Constant communication with 3PL to make sure deliveries are on time 
•    Customer returns and credits

Uoriki Fresh Inc

Account Manager

Enter purchase orders into computer system.
Allocate orders and send pick tickets to appropriate warehouse.
Run and analyze various reports such as open order and open pick ticket reports.
Route orders/request delivery appointments according to customer guidelines.
Make systematic inventory adjustments to reflect physical inventory.
Generate system invoices, EDI invoices and ASNs.
Communicate with sales and warehouses on daily basis to handle any logistical/shipping issues.

Isaac Morris Ltd

Operations/ Customer Service 

-Manages orders to cash process using JDE systems for major distributor and customer accounts, such as Publix , Recreational Equipment Inc (REI) and National Food Service accounts across multiple regions.
-New account set-up process for potential customers and is liason between Trade, Sales, IT and Finance
teams to ensure proper documentation is submitted and all contracts have been signed.
-Provide routing guidelines with designated 3PL provider to resolve outstanding logistics isuues.
-Proactively supported and provided issue resolution for customer escalations involving:.
Delivery - worked with 3PL to resolve any outstanding logistic issues, i.e.
late deliveries, lost orders.
-Inventory - worked with Production to alleviate stock-outs for accounts.
-Proactively communicate potential issues, including inventory stock levels and pricing, and act as a cross
-functional liaison with Sales and Trade Marketing.
-Owns Operational and Logistical processes for US and CAD Sample Ordering.
-Point of contact for Field Marketing team to ensure on time delivery of sample orders and provide insighton inventory.
-Coordinate with Production and Field Marketing to utilize Obsolete Inventory for sampling.
-Coordinates cross-functionally to ensure trial items are delivered to sample fulfillment site and sets up items in POS system for ordering.
-Provide daily missed shipped report - this details orders past due their shipping dates at all warehouse facilities.
-Developed Order Entry SOP and streamlined manual ordering process.

KIND

Key Account Coordinator

-Handle all of outlet/retail/web as well as other accounts for the company
-Coordinate the procurement of products for assigned accounts
-Quick turnaround time when working internally and externally
-Inbound calls and emails responded to and resolved in a timely and efficient manner
-Uphold and manage the integrity of order booking to reflect accurate customer information
-Accurate and concise notation of account changes and activity
-Received and transmitted EDI's and oversaw completion of orders
-Coordinate special orders and packing including sample orders
-Research, resolve and process any charge backs 
-Constant follow up with the warehouse , shipping and billing departments
-Worked closely with production and merchandising to ensure we have the inventory as well as finalizing delivery dates for customers
-Allocations
-SAP reports

Nine West Holdings

Account Services Coordinator

-Acted as a liaison between buyers and vendors to obtain required information for item creation, as well as price change transactions
-Execute product change requests from business units in a timely manner
-Screen all product data for accuracy based on department business guidelines
-Extremely detail oriented and maintain a high level of accuracy
-Flexible and work well with others; dependable and an effective communicator
-Multi-task and have excellent time management skills
-Manipulate data from excel and transfer to other systems/databases
-Proof work of co-workers and self-ability to follow directions and procedures consistently
-Partnered with merchants, vendors, and ecommerce team to ensure data quality
-Managed vendor relationship, tracked vendor performance, and provided detail reporting to management
-Tracked workflow, and provided necessary follow ups to meet deadlines.
-Administered SKU creations for 9 departments with approximately 165 vendors
-Reviewed images to ensure they met company requirements for website
-Built data analyzers for reporting on circular and marketing initiatives.

Angelica Estrella