Angela Wood

Angela Wood is the Manager of User Insights at Babylist, a leading vertical marketplace and commerce destination for baby products.1 Here's an overview of her professional background and role:

Career at Babylist

Angela has been with Babylist for nearly a decade, joining the company as one of its founding employees when it was still a startup.1 Her career progression at Babylist includes:

• Manager of User Insights (September 2022 - Present)
• UX Researcher (March 2022 - September 2022)
• Customer Support Content Coordinator (January 2021 - September 2022)
• Customer Support Team Lead (November 2018 - January 2021)
• Customer Support Agent (January 2014 - November 2018)

Key Contributions

Throughout her tenure at Babylist, Angela has:

• Helped build the company from the ground up, working cross-functionally with every department1
• Been instrumental in developing the Babylist voice and growing the customer support team
• Contributed to product and content strategy, as well as company culture
• Managed the written content for the customer-facing Help Center and internal agent knowledge base
• Conducted UX research projects and provided actionable insights through qualitative studies1

Skills and Expertise

Angela's role involves:

• Running research projects for key areas of product development
• Providing insights through interviews, contextual inquiries, concept validations, and usability studies
• Improving product experiences through evaluative studies
• Influencing team strategy and direction through insights and research reports1

Professional Development

Angela has shown a commitment to continuous learning and skill development:

• Attended General Assembly's UXD bootcamp to enhance her UX research skills
• Expressed interest in moving further into a UX Research role, leveraging her foundational experience gained through various projects1

Angela Wood's diverse experience at Babylist, from customer support to user insights, has given her a comprehensive understanding of the company's products, customers, and overall business operations.