Andy Scott

Andy Scott is the Co-Founder and Chief Operating Officer (COO) of Operata, a company that specializes in cloud contact center technology.12 With over 20 years of experience in the technology industry, Andy has a strong background in providing voice and collaboration services to global banks, utilities, and enterprises.13

Professional Background

Andy's expertise lies in building and operating contact center, voice, and collaboration services. His extensive experience has fostered a strong Service Management ethos, which he brings to his role at Operata.1

Operata

Operata is a company that focuses on improving customer experience in cloud communications. The company's mission is to put People Experience at the heart of cloud communications, and they achieve this by:

1. Building the world's only CX Observability platform specifically for cloud contact centers1
2. Helping businesses adopt new ways to communicate by combining domain expertise, transformation experience, and a platform to manage communications2

Role and Responsibilities

As the Co-Founder and COO of Operata, Andy Scott is involved in:

• Strategic decision-making for the company
• Overseeing operational aspects of the business
• Leveraging his extensive experience in voice and collaboration services to guide the company's direction

In 2020, when Operata announced its first CEO, Andy Scott transitioned to the newly created role of COO, while his co-founder John Mitchem took on the role of CTO.4

Recent Contributions

Andy remains actively involved in Operata's growth and development. For instance, in September 2023, he announced the launch of Operata's latest platform release, named 'Grandioso,' which allows cloud contact centers to correlate unified technical, operational, and experience data for the first time.5