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Andy Krier
Director of Product Management at ServiceNow
Andy Krier is a seasoned product management professional currently serving as the Director of Product Management at ServiceNow, a position he has held since March 2022.1 With over 15 years of experience in the tech industry, Krier has built a strong career focused on delivering consumer-grade experiences and solving complex problems.
Career Progression at ServiceNow
Krier's journey at ServiceNow began in May 2018 when he joined as a Senior Product Manager.1 He quickly advanced through the ranks:
- Senior Product Manager (May 2018 - July 2019)
- Principal Product Manager (August 2019 - March 2020)
- Senior Manager of Product Management (March 2020 - March 2022)
- Director of Product Management (March 2022 - Present)
Previous Experience
Before joining ServiceNow, Andy Krier held several leadership positions:
- Director of Product Development at ServiceChannel (2016-2018)
- Director of Product Development at Big Sky Technologies, Inc. (2014-2016)
- Product Manager at Big Sky Technologies, Inc. (2005-2014)
Education
Krier's educational background includes:
- Bachelor of Fine Arts in Music from California Institute of the Arts (2002-2004)
- Web Publishing Certificate from UC San Diego (2008)
- BFA in General Education from California State University, Long Beach (2000-2002)
Expertise and Focus
Andy Krier is known for his expertise in:
- Delivering consumer-grade experiences
- Product strategy and development
- Agile methodologies
- UX/CX solutions
- Team leadership and management
His current role at ServiceNow involves leading product management initiatives, with a particular focus on integrating advanced technologies like GenAI into IT Service Management solutions.23
