Moscow Power Engineering Institute (Technical University)

The Hebrew University of Jerusalem

Moscow International Higher Business School MIRBIS (Institute) 

HiBob

Data Lead

As a part of Sales & Operation optimisation team drove the following streams:
 ◦ Lead generation & Sales cycle analytics: lead the customer funnel analysis, sales performance scorecard, which resulted in marketing channel mix optimisation, sales process modification & sales org change. Identified verticals for sales focus.
 ◦ Customer care: Created customers monitoring dashboard (churn & upsell potential) for customer care focus improvement.
 ◦ Revenue management: performed company’s revenue analysis and created a revenue forecast model. Defined financial barriers (minimum pricing) for different markets. Performed revenue / cost analysis for pricing purposes for company’s core product.
 ◦ Performed Customer profiling analysis, customer base segmentation - for the purpose of increasing new customers’ revenue share & sales and marketing efforts focus on new customers acquisition.
 ◦ Product growth: retention, churn, LTV models adjustments.
 ◦ Budgets optimisation: Performed a series of analytical updates & monetary review for marketing strategy adjustment & traffic purchase budgets optimisation.
 ◦ Introduced the new-to-the-company data analytics approach & framework. The tech stack used: Python, Datalore, Snowflake, Tableau, DBT, Airflow, Salesforce, Fivetran, Mixpanel, Mongo, S3.

Bright Data

Sales & Operations Data Analyst

•	Defined Auchan Russia Data strategy and ensured its approval on local / HQ levels,
•	Established Data Management Office (technical, data governance, data value and monetisation streams), 
•	Introduced a shift of a company-wide focus towards customer data analytics,
•	Launched a partnership with the state-wide partner, which ensured creation of darkstores, start of e-comm business, Pick-and-Collect,
•	Drove development of omnichannel loyalty and CRM program,
•	Kicked-off and managed company’s digital transformation.

Auchan Retail Russia

Head of Data

•	Lead Data Department and pivoted its role from Business-as-Usual support services to business-partnership. Restructured team profile.
•	Managed major Group-level digital transformation program.
•	Launched data services framework which ensured prompt business transformation from offline to online during lockdown and post-pandemic period.
•	Solidly contributed to Digital and E-com strategy and its’ implementation on Russian Market: omnichannel, loyalty, personalization, incl successful launch of following projects:
•	Data governance: Omnichannel customers’ profile, MDM, local DWH, Data Lab on Google Cloud Platform, ETL, Data APIs, Reporting Automation,
•	CRM: Electronic loyalty card, Wallet, Consent management, Customer file segmentation, Scoring for marketing campaigns response, Campaign Selection Framework,
•	Retail: Offer Fraud control, SMS-identification, Realtime Data services for POS.
•	Contributed to: new Loyalty program, Pick and Collect, Personalized offers at POS.
•	Optimized CRM effectiveness (thanks to segmentation, scoring, communication strategy) with impact estimate of 15% CRM budget.
•	Transferred Data infrastructure to the new technology stack: DWH, ETL, Campaign management, Reporting Automation, Statistical models, Data APIs. Primarily based on open-source technologies: PostgreSQL, Python, Airflow, Metabase, Docker, Google Cloud Platform.
•	Contributed to data strategy on Group level.

Yves Rocher

Head of Data & Analytics

Department Development:
•	Built from the ground up new to the company Big Data & Data Science Uit and shaped its development plan;
•	Put together and coached the team of 10+ data scientists and developers;
•	Established and maintained the efficient cooperation with customers and vendors;
•	Ensured the Practice with sales for each associated area with securing profit within the first reporting period.
Major projects:
•	Designed and launched the Big Data Hadoop cluster for Sberbank – 100+ nodes, laboratory and production clusters on Cloudera CDH. 
•	Launched machine learning related projects for major players in finance and telco (Sberbank and Rostelekom).
•	Piloted and tech scouted in cooperation with such vendors as Yandex, ABBYY, Cloudera, Datameer.
•	Conducted presales of data science projects to banks, telecom operators and retailers in Russia and abroad.
•	Launched the largest big data related DWH in Sberbank.
•	Managed product development for ML models’ execution on Hadoop.

AT Consulting

Head of Data Science Department

•	Performed sales, customers development, vendor partnerships management;
•	Ensured department strategic and financial planning;
•	Supervised the team of projects managers.
Major projects
•	Developed centralised compensations and benefits management system for 200K Sberbank employees.
•	Engineered, implemented and maintained the solution for centralised management and monitoring of Electronic Queuing Systems (EQS) in >10K branches of Sberbank. Implemented solution became a core component of queues reducing program.
•	Managed analytical CRM over Siebel functionality development on the basis of BI solution – in Sberbank (Siebel + SAP BO). Created Analytical CRM functionality on BI solution basis – in Rosselkhozbank (Siebel + Oracle BI)

Senior Manager

Business analysis
•	Performed the analysis of company’s business processes (AS IS model) and gap analysis.
•	Initiated, developed and implemented the collection-scoring project.
•	Restructured company’s contact center (> 150 operators) processes which resulted in controllability level and work efficiency increase by 80%: load scheduling techniques, optimization of contact-center operational work.
Development and implementation of automation related projects.
•	Created IT strategy in operation work support.
•	Accepted from the Develop enterprise-wide Information System (> 1000 users, support of all operation processes, telephony module). System’s internal support organization.
•	Integrated new contact-center telephony solution.
•	Implemented Analytical Framework aimed at maintenance of company’s core processes.
•	Managed Data Warehouse implementation project.
•	Managed systems support and development area.
•	Coordinated all major technical initiatives.

Capital Collection Agency

Head of Unit

Lead the division that developed remote banking services and provided analytical support for Bank’s projects.
•	Developed remote banking strategy.
•	Launched services in division’s responsibility area, which included Identification of business partners, negotiations, contracts conclusion, works coordination, project planning and setting tasks to contractors and bank internal IT resources.
•	Performed the overall division management.
•	Fulfilled business analyst’s duties on division projects.

"Dvizhenie" Commercial bank

Head of Project Management Office

Working as a business analyst and senior business analyst on software development and process automation projects.
•	Preliminary survey, proposal development.
•	Carrying out full project analysis phase with following artifacts development: Business Process Model (AsIs/ToBe), Vision, Customer Requirements and Product Requirements.
•	Heading the team of analysts. Project team’s work coordination at design and launching in production stages (30 persons).
•	On-site work in Europe and Asia.
•	Work at major projects for local and foreign customers.
•	Work at financial sector projects.

EPAM Systems

Business Analyst

Skills: Analytical Skills · Problem Solving · Data Analytics · Statistical Analysis · Communication · hands-on · Interpersonal Communication

Andrey Eskin