<a href="https://www.businesswire.com/news/home/20220516005816/en/Shapeways-Enhances-Executive-Team-With-the-Addition-of-Chief-Operating-Officer" target="_blank">Shapeways Enhances Executive Team With the Addition of Chief Operating Officer</a>&nbsp;&nbsp;<font color="#6f6f6f">Business Wire</font>

Shapeways Enhances Executive Team With the Addition of Chief Operating Officer - Business Wire

<a href="https://finance.yahoo.com/news/shapeways-enhances-executive-team-addition-201500646.html" target="_blank">Shapeways Enhances Executive Team With the Addition of Chief Operating Officer</a>&nbsp;&nbsp;<font color="#6f6f6f">Yahoo Finance</font>

Shapeways Enhances Executive Team With the Addition of Chief Operating Officer - Yahoo Finance

Lehigh University College of Business

Senior Executive Director, Business Services and Community Relations  at Bucknell University

Framebridge

Chief Supply Chain Officer

Leading strategic and tactical operations for Shapeways, a software and manufacturing company disrupting the additive and traditional manufacturing industry.  As a member of the executive team, guiding go-to-market strategy for the various channels, implementing quarterly and annual planning structure, and the weekly operating cadence for the leadership team.  Working with the Board of Directors to ensure alignment on strategy, financing, and long term planning and execution.  Responsible for building and operating manufacturing facilities in the United States and Europe, as well as ensuring a robust supply chain network to meet the supply and logistics needs of Shapeways’ consumer and enterprise customers.  Leading global M&A, commercial operations, as well as people operations and talent acquisition.

Shapeways

Chief Operating Officer

Responsible for leading the global supply chain and operations for this rapidly expanding print on demand platform (Inc 5000 last two years).  Building the organization, strategy, and systems to manage 70 active manufacturers printing and delivering more than two million orders annually, across the globe.  Accountable for putting in place the planning, people, and processes to ensure consistent quality, costs, and redundancy in the supply chain.  Implementing structure for quarterly and annual company-wide planning, and scorecards to measure performance.

Gooten

Directed 25 member team in fiscal management and centralization of campus auxiliary services, including procurement, special events, bookstore and student dining. Provided university representation with local government offices and agencies, interfacing with key constituencies and partners.   
• Unified disparate campus procurement practices into common sourcing policy that streamlined contract management and fueled purchasing power through economies of scale.
• Saved $300K by revising Workday ERP contract to align with organizational needs.
• Represented university at various local organizations, including Chamber of Commerce, municipal government and nonprofits, ensuring strong affiliations with vital stakeholders.
• Reduced carbon footprint, improved service and delivered $100K in annual savings by outsourcing fleet management.
• Stimulated profitability of golf course and clubhouse by adopting new profit-sharing model, engaging industry experts, completing major renovations and rebranding menu.

Bucknell University

Senior Executive Director, Business Services and Community Relations 

Promoted to CSCO, leading team of 500 and positioning logistics, manufacturing, materials, process engineering, procurement and warehousing strategy globally. Teamed with executive peers, sales leaders and product owners in operational, service and materials capacity planning. Coordinated various units and functions, fulfilling print-on-demand brand promise.    
• Increased revenue from $50M to $110M annually during tenure – a 120% gain; Also grew EBITDA by $12.M via capital investments and expense containment strategies, reducing overhead without compromising service or quality.
• Owned P&L of U.S. school planner business, a product now present in up to 3,000 schools; grew unit organically from ground up, hiring sales, retention and service teams, and yielding $3M in business from baseline within three years.
• Decreased delivery lead times to APAC and EMEA through outsource partners in U.S., Japan, UK, Germany and Czech Republic. 
• Aligned organizational reporting after several international acquisitions to strengthen local ownership and accountability. 
• Decommissioned several facilities and consolidated manufacturing, rightsizing labor, maximizing logistical footprint, and lowering overhead.

Mimeo

Lead high-growth phase of global production and operations expansion. Provided leadership to operations, engineering, procurement, and warehousing teams. 
• Served as General Manager of U.S. and EMEA wholesale photo operations, with full P&L accountability, representing $18M in revenues and EBITDA of $4M.
• Lead operational and supply chain due diligence related to acquisition of German company, ultimately overseeing the successful integration into Mimeo system.
• Ensured operating performance among US, UK and Germany facilities after acquisitions by cleaning up reporting structures; upheld consistency in quality, service, cost and delivery performance by implementing the right people and process in an increasingly complex organization.

Senior Vice President, Global Operations

Progressed to senior leadership following nearly 10 years in prior finance, operations, product and customer service roles. Tapped for turnaround effort, transforming underperforming organization. Managed U.S. operations across three facilities, guiding purchasing, warehousing, and operations teams. Participated in multiple high-stakes RFI and RFP bids, negotiations and contract finalizations.    
• Contributed to expansion into UK by conducting due diligence, ultimately leading to acquisition and integration of England’s CLE Limited. 
• Attained $15M in recurring annual revenue by securing Apple iPhoto business, with full P&L responsibility.
• Rapidly launched Apple iPhoto in U.S. and UK by overseeing software integrations, team hiring, capital investments, customer onboarding and financial analysis.
• Championed organizational culture transformation by leveraging Lean manufacturing principles during period of rapid growth to improve quality, reduce waste and improve efficiency.

Vice President, Global Production

Established and owned enterprise-level operations projects, served as Analyst for Executive Vice President and acted as liaison to product teams in support of new product development, testing and launches.  
• Researched competitive advantages, economic benefits and logistical positives of alternate cities for a redundant US production facility, ultimately selecting Newark, NJ to serve metropolitan New York City region.
• Delivered new, 76,000 square-foot facility in Newark, NJ on time and on budget, overseeing site selection, negotiating contracts, managing $5M buildout, directing asset purchases and installations, and hiring initial 40-member team.
• Achieved $200K in annual state and city economic incentives in negotiations of new Newark site. 
• Saved $1M annually after evaluating new printing press platform to replace fleet of inefficient, costly machines.  
• Researched and implemented new printing platform by leading ROI analysis, quality assessments and duty cycle stress testing – still in use today.

Director Product Support Services

Oversaw 24X7 call center operations, with 30 employees responsible for addressing inbound and outbound service queries related to technology troubleshooting, order placement, manufacturing updates, shipping statuses and file preparation. Managed 12-member Account Management team, accountable for achieving targeted revenues. Planned and deployed new customer onboarding, performed account follow-up and delivered sales training.
• Migrated Mimeo Customer Service onto Salesforce platform, synchronizing email cases and phone cases – and all customer contacts – within both Sales and Service teams.
• Capitalized on Salesforce case and email management capabilities, serving as application sponsor and administrator to create workflows, queues, reporting and metrics.
• Developed data-driven customer experience outcomes, using metrics and scorecards to assess key performance measures, such as average speed to answer, first contact resolution and customer satisfaction.  
• Coached team through newly implemented net promoter score (NPS) metrics, focusing on improvement efforts.
• Preemptively developed tiered support model in Service team, organizing team and hiring additional staff to help customers and capture sales during period of rapid growth.

Andrew Nied